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ManageEngine ServiceDesk Plus VS Intervals

Compare ManageEngine ServiceDesk Plus VS Intervals and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Intervals logo Intervals

Project driven time tracking with customizable workflows and detailed, meaningful reports.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Intervals Landing page
    Landing page //
    2023-07-06

Intervals is customizable time tracking and task management software built for the unique needs of small teams. Includes everything you need to take a project from inception to completion with powerful productivity reporting. Includes project budgets, a work request queue, Gantt charts, invoicing, a mobile app and more.

Ideal for consultants, web developers, creative agencies, IT services firms, and communications companies. Especially if you bill for your time. Flexible usage based pricing tiers that don't charge per person.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-
Edit details

Intervals

Website
myintervals.com
Pricing URL
Official Intervals Pricing
$ Details
paid Free Trial $29.0 / Monthly
Platforms
Browser iOS Android
Release Date
2006 June
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Intervals features and specs

  • Timesheets: Yes
  • Reports: Yes
  • Document management: Yes
  • Invoices: Yes
  • Project Management: Yes
  • Calendar: Yes
  • Team Collaboration: Yes
  • Mobile App: Yes
  • Client Management: Yes
  • API: Yes
  • Timesheets: Yes
  • Time Tracking: Yes
  • Integrations: Yes
  • Personalize your app: Yes

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Intervals videos

+ Add

Two Minute Introduction

More videos:

  • Review - COUPLE REACTS - Silverstein "Bad Habits" (Ft. Intervals) - REACTION / REVIEW
  • Review - Confidence intervals and margin of error | AP Statistics | Khan Academy
  • Review - Insanity Max :30 Day 3 - Sweat Intervals Review - Tony F Fitness

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Intervals)

ManageEngine ServiceDesk Plus

Intervals

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Intervals

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Intervals Reviews

We have no reviews of Intervals yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Intervals, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ProWorkflow - Simple Project Management Software. Schedule and Track Time Easily Using Timesheets, Try ProWorkflow for Free Now!

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Workflow management tool ProofHub - Workflow management tool ProofHub is a comprehensive solution that is designed to simplify the way teams run, communicate, or track the report upon projects.

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