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ManageEngine ServiceDesk Plus VS GRAX

Compare ManageEngine ServiceDesk Plus VS GRAX and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

GRAX logo GRAX

GRAX is one of the popular SaaS Data Value platforms that enables you to adapt quickly.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • GRAX Landing page
    Landing page //
    2023-07-23

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

GRAX features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

GRAX videos

+ Add

The Best Bicycle Chain Lube? Allied GRAX Ridden & Reviewed Long-Term

More videos:

  • Review - "G1" Retro Style Transformers Headmaster Skullcruncher with Grax Review

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and GRAX)

ManageEngine ServiceDesk Plus

GRAX

Help Desk
100 100%
Help Desk
0% 0
Backup & Sync
0 0%
Backup & Sync
100% 100
Service Desk
100 100%
Service Desk
0% 0
Online Services
0 0%
Online Services
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and GRAX

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

GRAX Reviews

We have no reviews of GRAX yet.
Be the first one to post

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and GRAX, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CloudController - We deliver an innovative Cloud Management Platform to fully automate deployment and the business processes of private, public and hybrid/multi-clouds

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

SpinBackup - Spinbackup is the most comprehensive SaaS Data Backup & Security solutions provider for G Suite. Try our 15-Day Free Trial Today!

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Qumulo - Qumulo hybrid cloud file storage delivers real-time visibility, scale and control of data across on-prem and cloud. Scale-across with simplicity.

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