ManageEngine ServiceDesk Plus VS FreshBooks

Compare ManageEngine ServiceDesk Plus VS FreshBooks and see what are their differences

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Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured

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ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

FreshBooks

The ideal accounting software for small business owners.

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Landing page //
2023-02-06

Landing page //
2021-11-01

ManageEngine ServiceDesk Plus

Website: manageengine.com
Pricing URL: Official ManageEngine ServiceDesk Plus Pricing
$ Details: freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms: Windows Linux Browser
Release Date: -

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FreshBooks

Website: freshbooks.com
Pricing URL: Official FreshBooks Pricing
$ Details: paid Free Trial $15.0 / Monthly (5 Billable Clients)
Platforms: -
Release Date: 2003 January
Startup details
Country: Canada
State: Ontario
City: Toronto
Founder(s): Michael McDerment
Employees: 250 - 499

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ManageEngine ServiceDesk Plus features and specs

Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
Change management: Streamline planning, approval, and implementation with automated workflows.
Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release management: Make your releases work in tandem with your change management process.

FreshBooks features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

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ServiceDesk Plus overview demo

FreshBooks videos

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FreshBooks Review and Pricing for 2019

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and FreshBooks)

FreshBooks

Help Desk

100 100%

Help Desk

0% 0

Accounting

0 0%

Accounting

100% 100

Service Desk

100 100%

Service Desk

0% 0

Bookkeeping

0 0%

Bookkeeping

100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and FreshBooks. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and FreshBooks

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021

ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Source: www.softwaretestinghelp.com

8 Zendesk Alternatives to Rock Your Customer Service

ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

Source: blog.capterra.com

FreshBooks Reviews

Top 9 NetSuite Alternative Software for Professional Services

Like Xero and QuickBooks, FreshBooks can be a good alternative to NetSuite for users looking for essential financial features. It’s an affordable option for streamlining financial processes and client billing. However, a notable downside frequently mentioned in reviews is issues with customer support, especially response times.

Source: productive.io

5 Best Alternatives to QuickBooks Accounting Software

FreshBooks has three pricing plans with monthly charges ranging from $15 to $55, depending on the number of clients and required features. It also features a custom plan for large businesses. The company periodically offers discount promotions as well, availing its pricing tiers for up to 50% off the nominal cost. FreshBooks’s costs and plans are quite similar to those of...

Source: www.businessnewsdaily.com

The 8 Best QuickBooks Alternatives for Small Businesses

FreshBooks requires little in the way of setup, so you can be up and running in minutes. It is best suited for freelancers and sole proprietors. FreshBooks offers a self-employed plan, along with a teams plan for small businesses with multiple users. As an added bonus, FreshBooks includes a highly intuitive interface that even computer novices will be comfortable with.

Source: www.fool.com

7 Best QuickBooks Alternatives for Small Businesses

If you’re worried about getting stuck on an issue with the software and having to wade through pages of online FAQs to try to solve the problem yourself, don’t be. FreshBooks has excellent customer-service associates who respond quickly to your questions, often replying to emails within 90 minutes and to phone calls within three rings.

Source: www.fundera.com

20 best accounting software tools

If you’re looking for a free alternative to the more expensive accounting tools such as QuickBooks and FreshBooks, you can try Wave Accounting – you’ll get a cost-effective invoicing and accounting app that allows card processing and handling payroll.

Source: clockify.me

Social recommendations and mentions

Based on our record, FreshBooks seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

FreshBooks mentions (3)

How do your employees/subcontractors track time?
Do you want to tie contractor's logged time to specific clients and projects? I was using a PHP application installed on my own server for years and the developer seems to have all but abandoned it so I've been looking for alternatives. I'm currently testing out Freshbooks and after about a month using it, here are my observations:. Source: over 1 year ago
How to bill your clients?
Take a look at dubsado.com and freshbooks.com for ideas. Source: over 1 year ago
Good time tracking/invoice software
Maybe try freshbooks.com, been using them with a company we do business with and hasn't let me down. Also looks like they have time tracking software. Source: almost 3 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and FreshBooks, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Xero - Xero is online accounting for your small business.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

QuickBooks - Business runs better with QuickBooks, the #1 accounting solution for small business.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Zoho Books - Smart Accounting for Growing Business

ManageEngine ServiceDesk Plus vs Intercom

ManageEngine ServiceDesk Plus vs Xero

ManageEngine ServiceDesk Plus vs tawk.to

ManageEngine ServiceDesk Plus vs QuickBooks

ManageEngine ServiceDesk Plus vs JivoChat

ManageEngine ServiceDesk Plus vs Zoho Books

FreshBooks vs Intercom