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ManageEngine ServiceDesk Plus VS BMC Helix ITSM

Compare ManageEngine ServiceDesk Plus VS BMC Helix ITSM and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

BMC Helix ITSM features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

BMC Helix ITSM videos

+ Add

Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and BMC Helix ITSM)

ManageEngine ServiceDesk Plus

BMC Helix ITSM

Help Desk
80 80%
Help Desk
20% 20
Service Desk
66 66%
Service Desk
34% 34
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and BMC Helix ITSM

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and BMC Helix ITSM, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

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