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ManageEngine ServiceDesk Plus VS Auvik

Compare ManageEngine ServiceDesk Plus VS Auvik and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Auvik logo Auvik

Auvik’s network infrastructure RMM gives IT service providers better visibility, documentation, and...
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Auvik Landing page
    Landing page //
    2023-05-12

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Auvik features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Auvik videos

+ Add

Demo & walkthrough of Auvik's network management software

More videos:

  • Demo - A Technical Demo of Auvik
  • Demo - Auvik Networks demonstration

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Auvik)

ManageEngine ServiceDesk Plus

Auvik

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
44 44%
Monitoring Tools
56% 56
Service Desk
100 100%
Service Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Auvik. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Auvik

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Auvik Reviews

Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
You install a local Auvik collector on your network which can be a Windows service, a virtual appliance or a dedicated Linux box. The collector is responsible to securely send network monitoring information to the cloud Auvik service.
Source: www.networkstraining.com
10 Best RMM Software | Remote Monitoring & Management Tools 2021
Auvik is a cloud-based solution for network management and monitoring. It is easy to use and simplifies the network performance monitoring as well as troubleshooting. It makes you enable for responding to network issues in real-time. It has capabilities that will let you access the network from anywhere.
Source: www.softwaretestinghelp.com
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Auvik is made exclusively for managed service providers (MSP). Based in the cloud, it enables remote monitoring and management, provides insight into client networks, and automates time-consuming tasks like device configuration and backing up data.
Source: www.techradar.com

Social recommendations and mentions

Based on our record, Auvik seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Auvik mentions (1)

  • managed network tools
    Feel free to hit us up at social[at]auvik.com if you need help connecting with anyone! Source: about 2 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Auvik, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nmap - Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Cisco DNA Center - Find and resolve network issues with Cisco DNA Center. Provides software-based network automation and assurance. Control and manage intent-based networks.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Cisco Network Assistant - Cisco Network Assistant simplifies wired and wireless network management, and provides critical product information using Cisco Active Advisor.

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