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ManageEngine ServiceDesk Plus VS Agiloft

Compare ManageEngine ServiceDesk Plus VS Agiloft and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Agiloft logo Agiloft

Agiloft is a provider of applications for Help Desk, Contract Management, Custom Workflow, and more.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Agiloft Landing page
    Landing page //
    2023-05-10

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

Agiloft features and specs

  • Flexibility
    Agiloft is highly customizable, allowing users to tailor workflows and processes to meet their specific organizational needs without the need for extensive coding.
  • Integrations
    Agiloft provides strong integration capabilities with various enterprise systems such as CRM, ERP, and more, facilitating seamless data exchange and workflow.
  • User-Friendly Interface
    The platform offers an intuitive and user-friendly interface, which can help improve user adoption and reduce the learning curve for new users.
  • Comprehensive Features
    Agiloft includes a wide range of features such as contract management, workflow automation, and compliance management, making it a versatile tool for many business needs.
  • Scalability
    The platform is scalable and can support businesses of various sizes, from small enterprises to large organizations.
  • Strong Security
    Agiloft has robust security measures in place, including data encryption, access controls, and compliance with various industry standards to protect sensitive information.
  • Customer Support
    Agiloft offers extensive customer support, including a detailed knowledge base, training resources, and dedicated support teams to assist with any issues.

Possible disadvantages of Agiloft

  • Complexity
    The extensive customization options can be overwhelming for some users, potentially requiring professional services or additional training to fully leverage all functionalities.
  • Cost
    While Agiloft offers a robust set of features, it can be expensive, particularly for small businesses with limited budgets. The cost can increase with the need for more advanced features or additional users.
  • Implementation Time
    Due to its flexibility and customization options, the initial setup and implementation can take longer compared to more out-of-the-box solutions.
  • User Interface Design
    While functional, the user interface design may appear dated to some users, which could affect user experience and overall satisfaction.
  • Performance
    Some users have reported occasional performance issues, particularly with larger datasets or more complex workflows.
  • Integration Complexity
    While integration capabilities are a strength, they can also be complex to set up and manage, potentially requiring additional technical expertise.

Analysis of ManageEngine ServiceDesk Plus

Overall verdict

  • ManageEngine ServiceDesk Plus is a good choice for organizations seeking an affordable and feature-rich ITSM solution. Its scalability and customization options make it suitable for businesses of various sizes, while its reliability and ease of use make it a popular choice among IT professionals.

Why this product is good

  • ManageEngine ServiceDesk Plus is considered a robust IT service management software due to its comprehensive range of features, including incident management, change management, asset management, and a self-service portal. It provides a user-friendly interface and strong reporting capabilities, which can enhance the productivity of IT teams. Additionally, it offers integrations with other ManageEngine tools and third-party applications, making it versatile for various IT environments.

Recommended for

    This solution is recommended for medium to large enterprises with established IT service management processes in need of a comprehensive tool to manage their IT services. It is also well-suited for organizations looking to streamline their IT operations and improve service delivery without incurring the high costs associated with some other enterprise-level ITSM tools.

Analysis of Agiloft

Overall verdict

  • Agiloft is generally considered a good platform for businesses seeking contract lifecycle management solutions.

Why this product is good

  • Agiloft is highly regarded for its customizable and flexible platform that can be tailored to various business needs. Users appreciate its robust automation capabilities, ease of use, and strong customer support. It is particularly beneficial for organizations looking to streamline their contract management processes and improve compliance.

Recommended for

  • Businesses needing comprehensive contract management solutions
  • Organizations seeking customizable software to fit specific processes
  • Teams looking for a scalable platform to grow with their company
  • Companies that prioritize automation and workflow efficiency

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Agiloft videos

+ Add

Elevate Contracts and Empower Your Legal Team with Agiloft CLM

More videos:

  • Demo - Agiloft Contract Management Software Demonstration
  • Review - Agiloft Admin Training Overview

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Agiloft)

ManageEngine ServiceDesk Plus

Agiloft

Help Desk
74 74%
Help Desk
26% 26
Service Desk
100 100%
Service Desk
0% 0
Contract Management
0 0%
Contract Management
100% 100
IT Management
100 100%
IT Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Agiloft

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Agiloft Reviews

Top 10 AI-Powered CLM Platforms in 2025: Why Legitt AI Stands Alone as the Only True AI-Native Platform
Agiloft is known for flexibility and customization. It has started embedding AI for contract search, analytics, and metadata extraction.
Source: legittai.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Agiloft, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

PandaDoc - Boost your revenue with PandaDoc. A document automation tool that delivers higher close rates and shorter sales cycles. We've helped over 30,000+ companies.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

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