Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
Bill with clarity Send beautiful invoices that capture everything - accurate proration, the right taxes, relevant notes for line items - with complete compliance adherence.
Manage subscriptions together Let different teams access information based on user roles, so that they can: Extend trials. Edit plans. Issue refund receipts. And perform other essential tasks with a few clicks.
Measure what matters Access accurate subscription metrics (MRR, LTV, ARPU, Churn...) to see how your business is doing, and to ask the right questions.
Recover lost revenue Fight involuntary churn with a smart dunning process that works with automated reminders, and configurable retry rules (Credit card failed? Try PayPal).
Close books faster Draw revenue recognition reports based on your business requirements. And with our Xero and QuickBooks Online integrations, reconciliation is a click of a button.
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Malcolm App's answer
The product is more powerful
Malcolm App's answer
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer
Malcolm App's answer
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer
Based on our record, Chargebee seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I personally use Stripe, but I think https://chargebee.com supports PayPal. I've heard good things about them. - Source: Hacker News / about 2 years ago
The system is very complex, I believe that for these construction sites there is no way to do it and it will have a very ugly design. Why did you choose chargebee.com as your payment method? The stripe seemed to me better, or even the iugu. Do you speak from your own experience? Source: about 3 years ago
Newer organizations, especially in software, still treat engineering as a cost and allocate resources based on the cost that is saved by deploying this skill across the organization. Thus we see 100s of companies building their own recurring subscription infrastructure when multiple SaaS companies exist to solve this problem. Non-customer facing development improves efficiencies within the organization, but... - Source: dev.to / about 3 years ago
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