Software Alternatives & Reviews

MadCap Flare VS Malcolm App

Compare MadCap Flare VS Malcolm App and see what are their differences

MadCap Flare logo MadCap Flare

Documentation for Any Audience, Language or Format

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • MadCap Flare Landing page
    Landing page //
    2023-07-07
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

MadCap Flare

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

MadCap Flare features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

MadCap Flare videos

Product Demo: An Overview of MadCap Flare

More videos:

  • Review - Getting Started with MadCap Flare

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to MadCap Flare and Malcolm App)
Digital Publishing
100 100%
0% 0
Customer Support
0 0%
100% 100
Content Marketing
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing MadCap Flare and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MadCap Flare and Malcolm App

MadCap Flare Reviews

Best 25 Software Documentation Tools 2023
MadCap Flare is a professional authoring and publishing tool used for creating technical documentation, including user guides, online help, and knowledge bases.
Source: www.uphint.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
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What are some alternatives?

When comparing MadCap Flare and Malcolm App, you can also consider the following products

Readymag - Readymag is a design toolkit that helps create immersive digital experiences without developers in days, not weeks.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Publitas.com - Publitas helps you to drive more visitors to your online store by publishing catalogs online.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

FlippingBook - FlippingBook changes the way you present your documents

Zendesk Support - Social Customer Support and Help Desk and Ticketing