LiveOps
Windstream Holdings
Loop Communications
BVoIP
OnSIP
Cebod Telecom
Allworx Verge
Fonality
Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
Five9
UJET
Freshdesk
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
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Based on our record, LiveOps seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Sorry, I don’t really like DMs much. Liveops hires in all 50 states. It is very much off and on, great if you need part time work not so great for full time. You can find more information here! https://liveops.com. Source: about 1 year ago
Windstream Holdings - Windstream Holdings is a scalable cloud-based business phone solution that provides complete and unified communication applications to businesses of all sizes.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Loop Communications - Loop Communications provides hosted VoIP business phone systems to small businesses and mid-sized companies.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
BVoIP - BVoIP allows to easily add Cloud & On-Premise VoIP PBX to the product offering without having to re-invent the wheel or add another layer to the daily operations..
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
