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LiveChat VS Backup Exec

Compare LiveChat VS Backup Exec and see what are their differences

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LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Backup Exec logo Backup Exec

Backup Exec provides simple, complete backup and recovery protection for your business, to cover all data wherever it resides. Try free for 60 days.
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • Backup Exec Landing page
    Landing page //
    2023-01-07

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

Backup Exec

Website
veritas.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Backup Exec features and specs

  • Comprehensive Support
    Backup Exec supports a wide range of platforms, including virtual, physical, and cloud environments. This makes it highly versatile for diverse IT infrastructures.
  • Intuitive Interface
    The software features a user-friendly interface that simplifies the process of backup and recovery, reducing the learning curve for new users.
  • Efficient Deduplication
    Backup Exec offers efficient data deduplication, which helps in saving storage space and reducing the overall backup time.
  • Strong Encryption
    The solution provides robust encryption both during data transmission and at rest, ensuring high levels of security for sensitive information.
  • Reliable Recovery Options
    Backup Exec provides a variety of reliable recovery options, including granular recovery for applications like Microsoft Exchange and SharePoint.

Possible disadvantages of Backup Exec

  • Cost
    The software can be expensive, particularly for small to medium businesses with limited budgets.
  • Complex Licensing
    The licensing model for Backup Exec can be somewhat complex, making it difficult for users to determine the most cost-effective licensing option.
  • Performance Issues
    Some users have reported performance issues, particularly with large-scale environments, which can affect the speed and efficiency of backups.
  • Limited Advanced Features
    While comprehensive, Backup Exec may lack some advanced features that are available in other enterprise-grade backup solutions.
  • Technical Support
    Although support is available, some users have found that response times can be slow and the quality of support can vary.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Analysis of Backup Exec

Overall verdict

  • Overall, Backup Exec is considered a reliable and effective backup solution for businesses of various sizes. It is especially praised for its ease of use, comprehensive feature set, and strong support from Veritas. However, it's essential to evaluate it against specific business needs and IT infrastructure to ensure it aligns with organizational goals.

Why this product is good

  • Backup Exec by Veritas is known for its robust data backup and recovery capabilities. It supports a wide variety of platforms including Windows, Linux, and virtual environments, making it versatile for different IT landscapes. It offers features like deduplication, integrated data protection, and multi-cloud support which enhance its efficiency and scalability.

Recommended for

    Medium to large enterprises looking for a scalable and versatile backup and recovery solution, IT managers and administrators who need comprehensive support for both physical and virtual environments, and organizations that require flexible cloud integration options.

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Backup Exec videos

+ Add

Backup Exec 15 Review by an Independent Technician

More videos:

  • Tutorial - Backup Exec 2014 Tutorial and Review by an Independant Technical Consultant
  • Review - Installation of Veritas Backup Exec 21

Category Popularity

0-100% (relative to LiveChat and Backup Exec)

LiveChat

Backup Exec

Customer Support
100 100%
Customer Support
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100
Live Chat
100 100%
Live Chat
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

Share your experience with using LiveChat and Backup Exec. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and Backup Exec

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Backup Exec Reviews

We have no reviews of Backup Exec yet.
Be the first one to post

Social recommendations and mentions

Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 4 years ago

Backup Exec mentions (0)

We have not tracked any mentions of Backup Exec yet. Tracking of Backup Exec recommendations started around Mar 2021.

What are some alternatives?

When comparing LiveChat and Backup Exec, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Acronis Backup and Recovery - Acronis Backup is a data recovery solution that offers more ways of storing and recovering drives, folders and files as compared to other similar solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SolarWinds Backup - Modern server backup software

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Altaro VM Backup - Altaro VM Backup is a leading virtual machine backup and replication platform specially designed for VMware and Microsoft Hyper-V environments.

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