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Lithium Social Response VS Salesforce Service Cloud

Compare Lithium Social Response VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Lithium Social Response logo Lithium Social Response

Lithium Social Response or just Lithium is a feature-rich powerful social media tool that helps businesses manage their social presence, reach out and engage more customers and also allow you to collect intelligent data.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Lithium Social Response Landing page
    Landing page //
    2023-05-09
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Lithium Social Response videos

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Lithium Social Response | Best 15 Alternatives of Lithium Social Response

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Lithium Social Response and Salesforce Service Cloud)

Lithium Social Response

Salesforce Service Cloud

Reputation Management
100 100%
Reputation Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Customer Support
0 0%
Customer Support
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Lithium Social Response and Salesforce Service Cloud

Lithium Social Response Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Lithium Social Response and Salesforce Service Cloud, you can also consider the following products

PT Distinction - Start your PT journey with a (1 Month Free Trial). Reach more people, save time and deliver incredible results. Your ultimate online training business starts with PT Distinction. Beautiful software to run your entire training business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chameleon - A platform for better user onboarding. Build, manage and improve product tours without code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zoho Social - Social media management software for growing businesses and agencies. Manage multiple social networks, schedule unlimited posts, monitor keywords, and collaborate with your team — all from a single dashboard.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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