Software Alternatives & Reviews

LightStep VS Freshservice

Compare LightStep VS Freshservice and see what are their differences

LightStep logo LightStep

We deliver insights that put organizations back in control of their complex software apps.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • LightStep Landing page
    Landing page //
    2023-08-21
  • Freshservice Landing page
    Landing page //
    2023-06-09

LightStep videos

Lightstep Chronicles Review: The Shiniest Sci-Fi Visual Novel!

More videos:

  • Review - Lightstep Chronicles Review

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to LightStep and Freshservice)
Monitoring Tools
19 19%
81% 81
Project Management
0 0%
100% 100
Performance Monitoring
100 100%
0% 0
Application Performance Monitoring

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LightStep and Freshservice

LightStep Reviews

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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, LightStep should be more popular than Freshservice. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LightStep mentions (15)

  • KubeCon + CloudNativeCon Europe 2023: Highlights from Amsterdam
    We focused on the observability ecosystem and took the time to interact with our friends from Lightstep, New Relic, Honeycomb, Dynatrace, Instana, and many more. With that in mind, keep an eye out for more integrations coming to Tracetest! - Source: dev.to / about 1 year ago
  • Top 9 Commercial Distributed Tracing Tools
    Lightstep bills itself as a platform for the reliability of cloud-native applications. The people behind Lightstep co-founded OpenTelemetry and OpenTracing, which gives them a unique perspective on the use cases of distributed tracing and the value of having a vendor-neutral tracing data format. - Source: dev.to / about 1 year ago
  • Observability - Types Of Vendor Pricing Models
    In the last 5 to 10 years, new Observability vendors have entered the market, including Honeycomb, Instana, Lightstep and Datadog. Similarly, traditional APM vendors such as Dynatrace, AppDynamics, and New Relic, as well as SIEM (and log management) vendors such as Splunk and Sumo Logic, have joined them in the Observability space too. Finally you also have major cloud providers such as AWS with their own... - Source: dev.to / over 1 year ago
  • KubeCon North America 2022: A Retrospective
    I spent Day 2 at the Colony Club to attend OTel Unplugged. This event was sponsored by Lightstep, Honeycomb, New Relic, Splunk, Dynatrace, Crowdstrike, and NGINX. I came into the event not knowing what to expect. I can sometimes clamp up when I’m around folks that I don’t know, but because I was helping with the event check-in, I got to say hello to a number of the attendees, which helped break the ice. And it... - Source: dev.to / over 1 year ago
  • Grafana Phlare, open source database for continuous profiling at scale
    Https://lightstep.com, but that’s the only one :). - Source: Hacker News / over 1 year ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing LightStep and Freshservice, you can also consider the following products

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

9 Spokes - 9 Spokes is a free data dashboard that connects your apps to identify powerful insights to deliver your business KPI's.

Redmine - Flexible project management web application

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Basecamp - A simple and elegant project management system.