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Leantime VS HelpScout

Compare Leantime VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Leantime logo Leantime

Lean project management for startups & small teams

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Leantime Landing page
    Landing page //
    2023-09-30
  • HelpScout Landing page
    Landing page //
    2023-07-14

Leantime videos

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Getting Started with Leantime

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Leantime and HelpScout)

Leantime

HelpScout

Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Leantime and HelpScout

Leantime Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Leantime should be more popular than HelpScout. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Leantime mentions (18)

  • What are your favorite productivity apps or technical shortcuts that you use as a PM? (Beyond Ado or jira)
    Leantime (https://leantime.io). It connects strategy boards to execution and is focused on being really easy to use. Source: 11 months ago
  • Open source multi tenant project management solutions
    I don't know if these are multi-tenant projects but you could certainly explore them: leantime.io and openproject.org. Source: 11 months ago
  • Looking for a program to help me identify workload and manage a team more efficiently
    We're using Leantime (https://leantime.io) for this. It's really straight forward so I don't think they would need to fuss going into other areas to manage a task. Source: 12 months ago
  • Seeking Simple Project Management App
    Leantime (https://leantime.io) does everything you just mentioned and gives you a little more room to grow if you need it. The claim is to be for the “non-project manager” so good for non-technical teams or teams looking for something to get in and get out of. Source: about 1 year ago
  • Project Management
    Deck is very minimal and not really suited for anything beyond simple, personal stuff, in my opinion. As far as self-hosted, my favorite is still Kanboard, which has a lot of plugins and themes to choose from. Leantime is good too and a bit different. I also like Vikunja and Wekan. Source: about 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Leantime and HelpScout, you can also consider the following products

Taiga - Project management platform for agile developers & designers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hygger - Hygger - is an Agile project management tool with built-in prioritization.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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