Software Alternatives, Accelerators & Startups

LaunchBrightly VS Salesforce Service Cloud

Compare LaunchBrightly VS Salesforce Service Cloud and see what are their differences

LaunchBrightly logo LaunchBrightly

Automatically generate screenshots reflecting the latest version of your product and eliminate the manual burden of updating product screenshots in your help center.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • LaunchBrightly
    Image date //
    2024-03-18
  • LaunchBrightly
    Image date //
    2024-03-18
  • LaunchBrightly
    Image date //
    2024-03-18

Eliminate the manual effort required to update the screenshots in your help center by automatically capturing and enhancing the freshest, most accurate, screenshots of your product. Elegantly designed, pixel-perfect and consistently on-brand screenshots across your help center.

  1. Create a login profile to capture screenshots of web applications requiring authentication. The fully customizable login profile allows you to securely, and continuously, capture screenshots from behind the login of an application without unnecessary plugins or extensions. And without requiring engineering support.

  2. Create automated screenshot sequences. Meticulously record the steps to capture your ideal screenshot and automatically create an automated product screenshot sequence that will be repeatedly executed to generate screenshots of the latest version of your product. Clean unwanted elements such as chat bubbles, Prime your feature so the input box has the right text, the dropdown is visible and the table is sorted just as you want it, and Annotate your screenshots to apply context.

  3. Enhance your screenshots. Automatically apply a set of visual enhancements to each of your screenshots ensuring they are on-brand, and consistent from screenshot to screenshot. Need to change your screenshot styling. No worries. Easily reprocess all of your screenshots with the click-of-a-button to automatically generate new screenshots reflecting your changes.

  4. Sync Screenshots with Help Center. Audit your product screenshots to identify discrepancies to prior versions, and receive automatic alerts whenever changes to your product are detected. Schedule audits to runat a cadence of your choice, so you’ll never have to stress about missing another product update. Sync your automated product screenshots directly with your help center to, automatically and continuously, have the products screenshots in your help articles update as your product changes. Screenshot Nirvana.

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

LaunchBrightly features and specs

  • Login Profile | Securely capture screenshots of pages from behind the login of your application without requiring engineering support: Yes
  • Custom Styling | Consistently style screenshots, annotations, and captions to match your brand identity, with easy reprocessing of changes: Yes
  • Remove Elements | Clean unwanted elements such as chat bubbles, feedback tags or text to remove unnecessary noise from your screenshots: Yes
  • Automated Annotations | Automatically annotate unique elements with shapes, arrows and text whenever your screenshots are updated: Yes
  • Sync | Sync directly with your help center to, automatically and continuously, update the screenshots in your help articles as your product changes. Screenshot Nirvana!: Yes
  • Embed | Use fixed screenshot URLs to embed live links of your automated screenshots directly in your help center and serve the most accurate version of your screenshot every time: Yes
  • Audit | Verify discrepancies to prior versions of your screenshots, and receive automatic alerts whenever changes to your product are detected: Yes
  • Screenshot History | Each generated screenshot is preserved to history, giving you a chronological screenshot archive tracking how your product changes over time: Yes
  • Screenshot Recipe Builder | Prime your screenshots so they are just right using the point-and-click screenshot wizard and automatically capture your screenshots, however you want them rendered, in perpetuity: Yes
  • Auto-Reprocess | Schedule auto-reprocessing to automatically generate new screenshots reflecting the latest version of your product, and ensure you always have the freshest screenshots: Yes
  • Custom Rendering | Render your screenshots in any number of unique modes based on the width, height, color scheme, language and pixel density of your choice: Yes
  • Export | Effortlessly export screenshots to a cloud folder for team sharing or copy them to a storage bucket of your control: Yes

Salesforce Service Cloud features and specs

No features have been listed yet.

LaunchBrightly videos

LaunchBrightly V1.0 Mini Launch Demo

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to LaunchBrightly and Salesforce Service Cloud)
Customer Support
6 6%
94% 94
Help Desk
0 0%
100% 100
Screenshot Annotation
100 100%
0% 0
Web Service Automation
100 100%
0% 0

Questions and Answers

As answered by people managing LaunchBrightly and Salesforce Service Cloud.

How would you describe your primary audience?

LaunchBrightly's answer

Knowledge Content Managers or Technical Writers, specializing in self-service support and content management within organizations of considerable size, likely managing a support team of a dozen or more agents. They oversee a Help Center or Documentation repository, containing hundreds of articles, accompanied by even more product screenshots. For years, they have dedicated themselves to manually creating image collateral, and they would like to escape that! :-)

Why should a person choose your product over its competitors?

LaunchBrightly's answer

Choosing LaunchBrightly over its competitors offers a significant advantage for organizations, particularly for Knowledge Content Managers and Technical Writers who are tasked with maintaining up-to-date self-service support materials. The standout feature of LaunchBrightly is its ability to automatically generate screenshots that reflect the latest version of your product. This automation effectively eliminates the manual, labor-intensive process of updating product screenshots in your help center.

While other solutions might require tedious, manual updates whenever the product changes, LaunchBrightly ensures that your documentation always showcases the most current product interface. This not only saves valuable time and resources but also enhances the accuracy and reliability of your support content. By reducing the risk of outdated or incorrect information, LaunchBrightly directly contributes to improving user experience and satisfaction. Consequently, LaunchBrightly positions itself as a more efficient, accurate, and user-friendly option compared to its competitors, making it a compelling choice for organizations aiming to streamline their content management processes and deliver high-quality support to their users.

What makes your product unique?

LaunchBrightly's answer

The standout feature of LaunchBrightly is its ability to automatically generate screenshots that reflect the latest version of your product. This automation effectively eliminates the manual, labor-intensive process of updating product screenshots in your help center.

What's the story behind your product?

LaunchBrightly's answer

Josh and Dennis had practically made a sport out of the never-ending "Update the Screenshots Relay Race" at their previous venture. Every software update meant a mad dash to capture, edit, and upload fresh screenshots to their help center—not fun and seemingly Sisyphean. That experience sparked the genesis of LaunchBrightly, a tool that could, if nothing else, liberate themselves and, with a little luck, countless other content managers and technical writers from the drudgery of manual updates!

Which are the primary technologies used for building your product?

LaunchBrightly's answer

The primary foundation for the LaunchBrightly platform is our "Product Screenshots and Help Center Sync API". A Puppeteer/Node.js API running on a AWS Serverless setting.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LaunchBrightly and Salesforce Service Cloud

LaunchBrightly Reviews

  1. Maintaining manual screenshots is a major point pain and time spend today. Super excited for what LaunchBrightly is building. Being able to easily setup automation recipes, and re-run those recipes whenever your product changes, is a game-changer

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

What are some alternatives?

When comparing LaunchBrightly and Salesforce Service Cloud, you can also consider the following products

Snagit - Screen Capture Software for Windows and Mac

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LightShot - The fastest way to take a customizable screenshot.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.