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KronoDesk VS PlayVox

Compare KronoDesk VS PlayVox and see what are their differences

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KronoDesk logo KronoDesk

KronoDesk is a web-based help desk solution.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • KronoDesk Landing page
    Landing page //
    2021-07-30
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

KronoDesk videos

+ Add

KronoDesk - On Premise Help-Desk Solution by Inflectra | A DEMO

More videos:

  • Review - KronoDesk - On-Premise Help Desk Solution for Regulated Industries | Inflectra Webinar

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to KronoDesk and PlayVox)

KronoDesk

PlayVox

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
100 100%
Customer Support
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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What are some alternatives?

When comparing KronoDesk and PlayVox, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Parakeet - Cloud-based phone system with mobile app, designed for teams

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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