Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination.
Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.
KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.
Hello, SaaSHub Community 👋 We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.
In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.
❌ Problem
Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.
✨ Our Solution
Our Automatic Answering Bot:
⚙️ How It Works
🙏 Our Ask
Thank you!
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KorticalChat's answer
Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination. Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.
Brainwave's answer:
More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.
KorticalChat's answer
KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.
Brainwave's answer:
Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect.
KorticalChat's answer
SMEs and enterprises with extensive knowledge bases looking for a conversational AI chatbot for FAQ automation, document retrieval, and helpdesk support. They aim to reduce live support, valuing instant, reliable answers with referable links.
Brainwave's answer:
B2B/B2C or Fintech SaaS companies teams swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents).
Brainwave's answer:
React.js, Node.js, Langchain, Machine Learning
KorticalChat's answer
Recognising ChatGPT’s limitations — hallucinations, inadequate tool integration, outdated information (as of Sept 2021), and lack of process adherence — KorticalChat was developed to leverage ChatGPT’s excellent conversational abilities, offering an advanced AI chatbot for knowledge base and helpdesk support. KorticalChat is enhanced for FAQ automation and precise document retrieval, offering a refined and reliable tool for businesses seeking to transform their customer support through intelligent automation.
Brainwave's answer:
we have experienced the pains by ourselves of solving hundreds and even thousand of tickets in our previous experiences, and it slowed down us a lot in continuing innovating.
KorticalChat's answer
-HS2 -The EDT Ldn
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