Kixie

Website

kixie.com

Pricing URL

Official Kixie Pricing

$ Details

Free Trial $29.0 / Monthly

Categories

#Call Center Software #Phone System #Sales Automation #Sales Tools #Marketing Automation #Caller ID #Call Tracking And Analytics #Call Center Solution #Call Management

InsideSales.com Predictive PowerDialer

Website

insidesales.com

Pricing URL

-

$ Details

-

Categories

#eCommerce #eCommerce Platform #eCommerce Tools #Online Marketplace

Kixie features and specs

• Power Dialer
  Auto-dial up to ten numbers simultaneously, while automatic answer detection ensures you’re connected only with contacts who answer the phone.
• ConnectionBoost
  Automatically call from a local number on every call, without having to worry about appearing as “Telemarketer” or “Spam Risk” on caller ID. ConnectionBoost is the industry’s most affordable solution for local presence on any scale.
• Compliant Caller
  With Kixie’s regulatory DNC (Do Not Call) compliance feature and proprietary algorithm, it’s easy to stay compliant with DNC regulations without bogging your agents down with unnecessary manual list-checking
• Phone Number Reputation Management
  Managing your Caller ID reputation is crucial for maintaining customer trust, avoiding legal issues, enhancing your brand’s credibility, and improving sales performance. It creates a positive first impression and sets the stage for successful interactions with potential and existing customers.
• IVR
  Interactive Voice Response (IVR) technology with custom recordings allow callers to navigate to the correct department without taking up your agents’ valuable time.
• Voicemail Drop
  Save hours every day by skipping the voicemail while still leaving a message. Create unlimited voicemail drop recordings, so you’ve got something for every situation already queued up.
• Human Voice Detection
  Advanced AI algorithms detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
• Business SMS
  Send and receive text messages from one number or many. All texts are stored in one central location in the Kixie dashboard, and logged automatically in your CRM.
• Automatic Call Distribution
  Automatic call distribution, based on CRM fields, to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.
• Call recording
  Automatic call recording with unlimited free cloud storage gives you a record of every call. Recordings are also accessible in your CRM or conversation intelligence software when integrated with Kixie.
• Inbound call queues
  More incoming calls than available agents? No problem. Queue up incoming calls and greet callers with their estimated wait time, place in the queue, and options to leave a voicemail or request a call back.
• Ring groups
  Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.
• Auto-callback
  Automatically prompt agents to call back customers when they request a callback from the inbound call queue menu.
• Conversation Intelligence
  Conversation Intelligence platform to track sales calls, coach your team, and maintain comprehensive records in your CRM.
• Call center analytics
  See visual reports on everything from connection rate to dispositions, all in one central location in your Kixie dashboard.
• Live call coaching
  Listen in on calls in real time to train new hires, or let new hires listen in on your best agents’ calls. Whisper directly to an agent to coach, or barge into a call and save the day.
• Gamification
  Keep tabs on the performance of your agents, teams, and call queues with real-time leaderboards. Choose which metrics are most important to display on the big screen, and encourage healthy competition across the office.
• Progressive Caller ID
  Call from a different local number each time you call a prospect, so you don’t have to worry about trying to reach them multiple times in a single day.
• Automatic Call Distribution
  Automatic call distribution uses no-code automation to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.

InsideSales.com Predictive PowerDialer features and specs

• Increased Efficiency
  Predictive PowerDialer optimizes outbound calling by using predictive algorithms that help sales reps make more calls in less time. This increases overall efficiency and productivity.
• Integration Capabilities
  The PowerDialer integrates seamlessly with popular CRM systems like Salesforce, enabling better data management and streamlined workflows.
• Automated Dialing
  Automated dialing can significantly reduce the time spent manually dialing numbers, thus accelerating the calling process and allowing reps to focus on conversations.
• Analytics and Reporting
  Robust analytics and reporting features help sales teams track performance metrics, identify areas for improvement, and make data-driven decisions.
• Lead Prioritization
  The system prioritizes leads based on predictive analytics, helping sales reps focus on high-potential prospects first, which can improve conversion rates.

Possible disadvantages of InsideSales.com Predictive PowerDialer

• Cost
  Predictive PowerDialer can be expensive, particularly for small and mid-sized companies operating on tighter budgets.
• Learning Curve
  The software may require a certain level of training for sales reps to use it effectively, which could result in a temporary dip in productivity.
• Dependency on Data
  The effectiveness of the predictive algorithms heavily depends on the quality and quantity of the data collected, which means data inaccuracies can lead to suboptimal performance.
• Potential for Compliance Issues
  Automated dialing features need to be used carefully to avoid running afoul of legal and regulatory requirements, such as Do Not Call lists.
• Technical Issues
  Like any software solution, Predictive PowerDialer may face technical glitches or downtime, which can disrupt sales activities and impact performance.

Analysis of Kixie

Analysis of InsideSales.com Predictive PowerDialer

Kixie PowerCall Dialer: Full Walkthrough

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