Keatext VS Price2Spy

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

• Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

• Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

• Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

• Contextual recommendations with SWOT chart
• Customizable, interactive dashboard
• Sentiment categories including customer suggestions and questions
• Topic and opinion heatmap
• Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

A highly-specialized online tool, Price2Spy is launched back in 2011 and is now used by more than 680 companies of all sizes, worldwide.

It helps eCommerce professionals to monitor, track and analyze their competitors' or retailers' product pricing and availability. Users are offered both pricing acquisition as well as multiple reporting mechanisms for analyzing data.

Price2Spy is based on 4 main mechanisms (price comparison, price change alerts, pricing analytics, and repricing), it provides essential aid – both in everyday pricing operations (an email alert each time it detects a price or availability change) and in strategic decision-making.

With advanced features like B2B price checks (prices protected by username/password), in-cart price capturing, and stealth IP monitoring, it represents a state-of-the-art solution when it comes to price monitoring.

Price2Spy is even capable of monitoring websites that are built to shield off monitoring applications. You can virtually see the pricing of your competition even if their websites don’t want to be monitored.

The Repricing module enables you to define your own pricing strategies identity which products can go up / down in price, and get these prices changed in your online store.

There is little to be done from your end to get the system up and running. Price2Spy offers tutorials, demos, and online support to help users along the way.