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Keatext VS O3 Outreach

Compare Keatext VS O3 Outreach and see what are their differences

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Keatext logo Keatext

Your most impactful CX improvements start here

O3 Outreach logo O3 Outreach

Real-time customer satisfaction data via text messages to boost online reviews and improve customer...
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • O3 Outreach Landing page
    Landing page //
    2022-06-19

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

O3 Outreach features and specs

No features have been listed yet.

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

O3 Outreach videos

No O3 Outreach videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Keatext and O3 Outreach)

Keatext

O3 Outreach

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Surveys
0 0%
Surveys
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

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What are some alternatives?

When comparing Keatext and O3 Outreach, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

ShadowAide - ShadowAide provides you with a key way to keep your finger on the pulse of your customers, using our integrated tools for capturing Net Promoter Score and customer feedback.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

Heedbook - Heedbook is the first online AI-based software for evaluating and boosting customer loyalty.

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