Keatext VS Nicereply

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

• Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

• Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

• Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

• Contextual recommendations with SWOT chart
• Customizable, interactive dashboard
• Sentiment categories including customer suggestions and questions
• Topic and opinion heatmap
• Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in your CRM and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...