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Keatext VS DropTrack

Compare Keatext VS DropTrack and see what are their differences

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Keatext logo Keatext

Your most impactful CX improvements start here

DropTrack logo DropTrack

Thousands of record labels and artists trust DropTrack to promote their music and get feedback from global DJs, blogs, radio, and industry contacts.
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • DropTrack Landing page
    Landing page //
    2023-07-30

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

DropTrack features and specs

No features have been listed yet.

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

DropTrack videos

+ Add

How To Upload Your Tracks and Create Your First Playlist on DropTrack

Category Popularity

0-100% (relative to Keatext and DropTrack)

Keatext

DropTrack

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Music
0 0%
Music
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Music Tools
0 0%
Music Tools
100% 100

User comments

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What are some alternatives?

When comparing Keatext and DropTrack, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

Inflyte App - Inflyte is the premier global music promotion platform. We deliver your music to club, press and radio tastemakers via our web dashboard and mobile apps then collate feedback into automated reports and real time activity feeds.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

Ramp eCDN - RAMP has developed the next generation of video solutions, enhancing user engagement through dynamic search and video solutions across connected devices.

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

figshare - Securely store and manage your research outputs in the cloud, or make them openly available and citable.

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