Kayako VS NetBox

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

NetBox

NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Landing page //
2023-04-09

Landing page //
2023-09-15

It encompasses the following aspects of network management:

IP address management (IPAM) - IP networks and addresses, VRFs, and VLANs Equipment racks - Organized by group and site Devices - Types of devices and where they are installed Connections - Network, console, and power connections among devices Virtualization - Virtual machines and clusters Data circuits - Long-haul communications circuits and providers Secrets - Encrypted storage of sensitive credentials

Good or Bad: Sadako Vs Kayako Review

NetBox videos

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Accessing NAPALM via the NetBox API

Category Popularity

0-100% (relative to Kayako and NetBox)

Kayako

NetBox

Customer Support

100 100%

Customer Support

0% 0

Monitoring Tools

0 0%

Monitoring Tools

100% 100

Help Desk

100 100%

Help Desk

0% 0

Log Management

0 0%

Log Management

100% 100

User comments

Share your experience with using Kayako and NetBox. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Kayako and NetBox

Kayako Reviews

10 Best Freshdesk Alternatives for Businesses in 2024

Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.

Source: www.bolddesk.com

11 Best Help Desk Software to Totally Check out in 2020!

The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...

Source: surveysparrow.com

Best helpdesk software of 2020: for ticketing and support

Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...

Source: www.techradar.com

A ClickDesk Alternative that scales with your business.

With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

The Kayako Alternative for your Enterprise.

As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.

Source: www.happyfox.com

NetBox Reviews

11 NetBox Alternatives

NetBox is a resource modeling application that is specially designed to automate networks and empower network engineering as well. It manages all the needs of networks and works under the license of Apache 2.

Source: www.justalternativeto.com

The 10 Best IP Address Management Tools for Linux

NetBox is certainly one of the best open-source IPAM solutions reviewed by our editors. It comes with a simple but elegant user interface that packs a serious punch in terms of functionalities. NetBox was initially developed by the network engineering team at DigitalOCean and has since evolved into a full-fledged IP management application. It is very popular among...

Source: www.ubuntupit.com

12 Open Source/Commercial Software for Data Center Infrastructure Management

NetBox is an open-source IP address management and data center infrastructure management platform, which was created by the network team at DigitalOcean to store the information about your networks, virtual machines, inventories, and many more.

Source: www.tecmint.com

Best IP Address Management Tools for Linux

NetBox is an open-source web based IP address management and data center infrastructure management application. It was developed more particulary to address the requirements of network and infrastructure engineers.

Source: www.tecmint.com

Social recommendations and mentions

Based on our record, NetBox seems to be a lot more popular than Kayako. While we know about 21 links to NetBox, we've tracked only 1 mention of Kayako. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kayako mentions (1)

What ticketing software isn't hot garbage?
One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: over 2 years ago

NetBox mentions (21)

Share your greatest free tools
Netbox. https://netbox.readthedocs.io/en/stable/ Your “Source of Truth” for your network. NetBox is an infrastructure resource modeling (IRM) application designed to empower network automation. Initially conceived by the network engineering team at DigitalOcean, NetBox was developed specifically to address the needs of network and infrastructure engineers. NetBox is made available as open source under the Apache... Source: about 2 years ago
What do you use to track disks and other hardware?
Currently we are using [SnipeIT](https://snipeitapp.com/) to track our disks, hardware and machines, and [Netbox](https://netbox.readthedocs.io/en/stable/) to track physical layout and locations. Source: about 2 years ago
What does a longer career related to computing infrastructure look like?
You might find it educational/interesting to have a look at Netbox. It's a fairly well respected piece of software that manages network hardware and configuration. Source: about 2 years ago
How does proper documentation look like?
You could take a look at netbox . It’s a little hard to set up at first but worth it in the end IMO. Source: over 2 years ago
Web Application That Shows Switch Ports Mapping
However I'd suggest that Netbox is the more modern and functional solution to this problem. Source: over 2 years ago

What are some alternatives?

When comparing Kayako and NetBox, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

phpIPAM - phpipam is an open-source web IP address management application (IPAM).

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Opendcim - a free, web based Data Center Infrastructure Management application.