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Kayako VS Datadog

Compare Kayako VS Datadog and see what are their differences

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Zendesk is a beautiful, lightweight help-desk solution. featured
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Kayako logo Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Datadog logo Datadog

See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
  • Kayako Landing page
    Landing page //
    2023-04-09
  • Datadog Landing page
    Landing page //
    2023-10-05

Datadog is a monitoring and analytics platform for cloud-scale application infrastructure. Combining metrics from servers, databases, and applications, Datadog delivers sophisticated, actionable alerts, and provides real-time visibility of your entire infrastructure. Datadog includes 100+ vendor-supported, prebuilt integrations and monitors hundreds of thousands of hosts.

Kayako videos

+ Add

Good or Bad: Sadako Vs Kayako Review

More videos:

  • Review - Octo: Sadako VS Kayako - Review
  • Review - SADAKO VS KAYAKO (2017) 💀 Spoiler-Free Horror Movie Review

Datadog videos

+ Add

Datadog Review & Walkthrough

More videos:

  • Review - DataDog: What it is and where its going
  • Review - Datadog: 2-Minute Tour

Category Popularity

0-100% (relative to Kayako and Datadog)

Kayako

Datadog

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kayako and Datadog

Kayako Reviews

11 Best Help Desk Software to Totally Check out in 2020!
The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...
Source: www.techradar.com
Looking for a Groove Alternative?
Kayako starts at $15/agent and offers a host of features that Groove does not have. As a focused customer support solution, Kayako brings you features that not only streamline your support operation but also wows your customers you. With a full customer journey mapped across channels at your team's fingertips, your agents will always know where a customer is coming from and...
Source: www.kayako.com
A ClickDesk Alternative that scales with your business.
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
The Kayako Alternative for your Enterprise.
As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.
Source: www.happyfox.com

Datadog Reviews

Top 10 Grafana Alternatives in 2024
While all Grafana alternatives do not offer pricing transparency, go for a flexible pricing structure that fits your budget. Tools like Datadog offer pricing based on data volume or monitoring scope, while Middleware offers a flexible pay-as-you-go pricing structure.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Open Source vs. Proprietary: Determine whether an open-source solution like SigNoz or a proprietary one like Datadog better aligns with your requirements and budget. Open-source tools often offer more customization and community support, while proprietary tools may provide more comprehensive out-of-the-box features and dedicated customer service. At SigNoz, we offer both...
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
Datadog is a massive tool that offers a lot of features and solutions, including log management. But before we dive too deep, please note that Datadog is expensive. It absolutely is not for anyone other than large-budgeted corporations. Just take a look at what people are saying on X.
Source: sematext.com
5 Best DevSecOps Tools in 2023
There are many platforms that can be utilized for monitoring and alerting. Some examples are New Relic, Datadog, AWS CloudWatch, Sentry, Dynatrace, and others. Again, these providers each have pros and cons related to pricing, offering, ad vendor lock-in. So research the options to see what may possibly be best for a given situation.
Source: devopsauthority.tech
Best API Monitoring and Observability Tools in 2023
Datadog’s API monitoring lets you automate site availability monitoring and reduce average time it takes to get to the cause. It also allows you to validate all the layers of your systems (from HTTP to DNS) from multiple geolocations, letting you focus on areas that are vital to your business by creating custom locations.
Source: apitoolkit.io

Social recommendations and mentions

Based on our record, Datadog should be more popular than Kayako. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kayako mentions (1)

  • What ticketing software isn't hot garbage?
    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: about 2 years ago

Datadog mentions (5)

  • Send the logs of your Shuttle-powered backend to Datadog
    Ideally, if we had access to the underlying infrastructure, we could probably install the Datadog Agent and configure it to send our logs directly to Datadog, or even use AWS Lambda functions or Azure Event Hub + Azure Functions in case we were facing some specific cloud scenarios. - Source: dev.to / 8 months ago
  • I wanted a self hosted alternative to Atlassian status page so I build my own application !
    Currently supported : Datadog, Jenkins, DNS, HTTP. Source: over 1 year ago
  • Datadog on Kubernetes: Avoiding Common Pitfalls
    Datadog is a powerful monitoring and security platform that gives you visibility into end-to-end traces, application metrics, logs, and infrastructure. While Datadog has great documentation on their Kubernetes integration, we've observed that there's some missed nuance that leads to common pitfalls. - Source: dev.to / almost 3 years ago
  • Post-DockerCon spam
    .. Is to see you email address being silently distributed to every single company that I've watched a talk from. And now suddenly get several promotional spam emails per day from some 4-5 different domains like instana.com, datadoghq.com, snyk.io, cockroachlabs.com (some of them send even multiple emails per day!). Source: almost 3 years ago
  • Never write a UserService again
    We're commonly doing this with logging, using services such as Loggly or DataDog. We're using managed databases, be it on AWS, Heroku or database-vendor-specific solutions. We're storing binaries on S3. Externalising user authentication and authorization might be a good candidate as well. - Source: dev.to / about 3 years ago

What are some alternatives?

When comparing Kayako and Datadog, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zabbix - Track, record, alert and visualize performance and availability of IT resources

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

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