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Kaseya VSA VS CommandCTRL

Compare Kaseya VSA VS CommandCTRL and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Kaseya VSA logo Kaseya VSA

Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

CommandCTRL logo CommandCTRL

TAKE COMMAND OF YOUR DIGITAL EMPLOYEE EXPERIENCE Empower your IT team and enhance your Digital Employee Experience (DEX) with CommandCTRL™, the revolutionary real-time remediation solution from Liquidware. CommandCTRL empowers you to:
  • Kaseya VSA Landing page
    Landing page //
    2023-05-09
  • CommandCTRL CommandCTRL Dashboard
    CommandCTRL Dashboard //
    2024-11-05

Gain Instant Visibility and Control:

DVR-like Functionality: Visualize and rewind user sessions to pinpoint issues and identify root causes quickly and accurately. Real-time Monitoring: Track application and system performance metrics in real-time, ensuring consistent user experience. Granular Session Control: Pause, rewind, fast-forward, or even restart user sessions for seamless troubleshooting. Resolve Issues Remotely and Quickly:

Remote Command Execution: Execute commands directly within user sessions to resolve issues without disrupting workflows. Automated Actions: Automate repetitive tasks like application configuration and problem resolution. Scripted Workflows: Leverage pre-built scripts, or create custom scripts, for complex troubleshooting scenarios. Improve DEX Proactively:

Identify Performance Bottlenecks: Analyze detailed session data to identify applications and resources impacting DEX. Optimize Configurations: Make data-driven decisions to improve application performance and resource utilization. Proactive Issue Prevention: Leverage machine learning to predict and prevent potential issues before they impact users. CommandCTRL empowers you to:

Reduce Resolution Time by up to 50%: Fix problems quickly and efficiently, minimizing downtime and lost productivity. Improve IT Staff Productivity: Focus on strategic initiatives instead of repetitive troubleshooting tasks. Enhance User Satisfaction: Deliver a consistent and reliable user experience that exceeds expectations. Proactively Manage Your User Environment: Identify and address issues before they impact users, ensuring optimal DEX. Reduce Costs: Minimize downtime and optimize resource utilization.

Kaseya VSA

Website
kaseya.com
$ Details
-
Platforms
-
Release Date
-
Edit details

CommandCTRL

Website
cc.liquidware.com
$ Details
freemium $5.0 / Monthly (Per-Machine )
Platforms
Mac MacOS Mac OSX Windows Citrix Azure AVD AWS Workspaces AWS AppStream Windows ARM Linux
Release Date
2023 August
Startup details
Country
United States
State
Georgia
City
Alpharetta
Founder(s)
Jason Mattox
Employees
50 - 99
Edit details

Kaseya VSA features and specs

  • Comprehensive Remote Monitoring and Management
    Kaseya VSA provides a complete suite of tools for remote monitoring and management, allowing technicians to oversee and manage IT infrastructure remotely, which can greatly enhance efficiency.
  • Automation Capabilities
    The platform offers robust automation features for repetitive tasks such as patch management, software deployment, and monitoring, which can save time and reduce human errors.
  • Scalability
    Kaseya VSA is scalable and can support a variety of enterprise sizes, making it a suitable choice for small businesses as well as large corporations.
  • Integrated Ticketing and Workflow
    The integration of ticketing systems and workflows helps streamline IT service management and enhances communication between IT staff and users.
  • Security Features
    The software includes various security features such as antivirus, anti-malware, and endpoint detection and response capabilities, enhancing the overall security posture of the IT environment.
  • Customizable Dashboards and Reporting
    Kaseya VSA offers customizable dashboards and reporting tools, enabling administrators to tailor their views and reports to focus on the most relevant metrics and data for their operations.

Possible disadvantages of Kaseya VSA

  • Complexity
    Due to its wide range of features and capabilities, Kaseya VSA can be complex to learn and manage, requiring a considerable amount of time to fully understand and utilize.
  • Cost
    Kaseya VSA can be relatively expensive compared to some alternative RMM solutions, which may be a barrier for smaller businesses with limited budgets.
  • Performance Issues
    Some users have reported performance issues, such as slow response times and occasional system crashes, which can affect productivity.
  • Support and Customer Service
    There have been mixed reviews regarding Kaseya’s support and customer service, with some users citing delayed responses and difficulty in resolving issues.
  • Initial Setup Complexity
    The initial setup and configuration of Kaseya VSA can be challenging and time-consuming, requiring a significant level of technical expertise.
  • User Interface
    Some users find the user interface to be outdated and less intuitive compared to more modern RMM solutions, which can affect user experience.

CommandCTRL features and specs

  • CHATGPT INTEGRATION FOR PROCESS IDENTIFICATION
    Liquidware’s CommandCTRL includes ChatGPT integration for efficient process identification! Users can easily determine the purpose and origin of unfamiliar processes consuming system resources. Say goodbye to manual searches and embrace the convenience of AI-assisted process identification. It’s a common experience for users to encounter unknown processes while using Windows Task Manager or CommandCTRL’s enhanced Task Manager, which samples data every 3 seconds. Traditionally, the go-to solution has been to search the process name online to learn about its function and manufacture. However, we recognized the need for a faster and more intuitive method, leading us to integrate ChatGPT into CommandCTRL.
  • PLAYBACK PAST ISSUES FOR PRECISE DIAGNOSTICS ON WORKSPACE PERFORMANCE
    You can view up to 7 days of a machine's history using the History Playback Mode feature of CommandCTRL. In History Playback Mode, you can view a 10-second sample of the machine's history every 3 seconds when using normal playback speed or a 10-second sample every 1 second when using high speed playback. CommandCTRL only tracks machine statistics while the machine is being used. When the machine is turned off or when it is locked, no statistics are collected. Because of this, the history you see might include gaps corresponding to weekends, holidays, or times during the day when the machine was not being used.
  • MIRRORING COMPARES DISPLAYS PROTOCOL COMPARISON
    Another exciting feature within our remote display protocol support is ‘metric mirroring’. If you have the CommandCTRL agent installed on both the physical endpoint and in the hosted desktop, we will mirror the display protocol on the physical endpoint’s dashboard. This unique feature enables the comparison of end-user WiFi metrics side by side with the display protocol, eliminating the need to have both machines open side by side in browser tabs. This enhancement significantly improves the user experience when using CommandCTRL.
  • SEAMLESSLY SWITCH BETWEEN A USER'S PHYSICAL AND VIRTUAL MACHINES
    In order to have complete visibility of a user's experience, it is vital to have a view into all the workspaces that a user utilizes. If an end user is connected to a physical machine and a virtual machine and both have the CommandCTRL Agent installed, you can switch between them quickly and easily within the CommandCTRL dashboard. You can tell at a glance if an end user has remote sessions to other machines open by looking at the machine name in the dashboard. If an (Other Connection) icon appears by the name, the end user is connected to at least one other machine.

Analysis of Kaseya VSA

Overall verdict

  • Kaseya VSA is generally considered a good option for businesses looking for a robust IT management solution. It offers a wide range of features that cater to the needs of different business sizes and industries. However, some users report a steep learning curve and a need for better customer support. Overall, if the features align with your business needs and you are prepared to invest time in learning the system, it can be a solid choice.

Why this product is good

  • Kaseya VSA is a comprehensive remote monitoring and management (RMM) solution designed for IT professionals and managed service providers (MSPs). It offers a variety of features such as automated IT management, patch management, network monitoring, and endpoint management. The platform is known for its scalability and integration capabilities, allowing businesses to streamline their IT operations efficiently.

Recommended for

    Kaseya VSA is recommended for managed service providers (MSPs) and mid to large-sized organizations that require an extensive IT management system. It is ideal for those who need comprehensive monitoring and automation capabilities and are looking to consolidate their IT operations into a single platform.

Kaseya VSA videos

+ Add

Introducing Kaseya VSA 9.5

More videos:

  • Review - Kaseya VSA RMM Vulnerability Exploited For Cryptocurrency Mining Attack... AGAIN!

CommandCTRL videos

+ Add

Spotlight Series: CommandCTRL Walk-through

More videos:

  • Review - Introducing Liquidware CommandCTRL

Category Popularity

0-100% (relative to Kaseya VSA and CommandCTRL)

Kaseya VSA

CommandCTRL

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
67 67%
Help Desk
33% 33
IT Management
100 100%
IT Management
0% 0
Remote IT Management
0 0%
Remote IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kaseya VSA and CommandCTRL

Kaseya VSA Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Continuum provides the solution for enterprise-grade MSPs. Comodo One is a cloud-hosted solution and is best for small businesses. It is the only solution that is available for free. SolarWinds RMM and Kaseya VSA are best for small to large businesses.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
Kaseya is an RMM tool that can monitor a remote network. Kaseya VSA monitors performance metrics such as uptime, CPU, memory, disk space, and more to track the performance of remote hardware. Network discovery catalogs devices throughout your network so you can view them in the Discovered Devices view.
Source: www.comparitech.com
8 Best RMM Software and Tools
Kaseya VSA is another popular RMM software in the MSP market. It is a unified cloud-based RMM solution with a strong emphasis on automation and security. Kaseya VSA can be configured to deploy software automatically, run patches/updates, and even resolve issues. You can also manage vulnerabilities, set control access with 2FA, manage backup & disaster recovery, AV &...
Source: www.pcwdld.com
Top IT Management Software 2021
One of the biggest threats to IT security is human error. How many email phishing attempts does your workplace see each week? Kaseya VSA recently acquired Graphus, so their IT management suite now contains a powerful email security and phishing defense platform. This keeps your network safer from attacks, and it frees up your IT department’s time to focus on other issues.
Source: www.itbusinessedge.com

CommandCTRL Reviews

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What are some alternatives?

When comparing Kaseya VSA and CommandCTRL, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ControlUp Real-time - ControlUp Real-time is a powerful solution that provides seamless, useful dashboards to identify and solve problems encountered in virtual desktops and applications of users.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

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