Software Alternatives, Accelerators & Startups
Register | Login

Kabuto VS ManageEngine ServiceDesk Plus

Compare Kabuto VS ManageEngine ServiceDesk Plus and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kabuto logo Kabuto

A carry-on made for non-stop travelers ✈️🌎

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Kabuto Landing page
    Landing page //
    2023-10-06
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Kabuto features and specs

  • Convenience
    Kabuto provides a streamlined way of managing transportation schedules and bookings, making it convenient for users to plan their travel efficiently.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, which simplifies navigation and use for both new and experienced users.
  • Comprehensive Coverage
    Kabuto covers multiple transportation options, allowing users to compare and choose the best mode of transport for their needs.

Possible disadvantages of Kabuto

  • Limited Availability
    Kabuto might not be available in all regions, limiting its accessibility for some users who might benefit from its services.
  • Dependence on Internet
    Users need a stable internet connection to access the platform, which can be a problem in areas with limited connectivity.
  • Potential Cost
    While offering a comprehensive service, Kabuto might introduce service fees or extra costs that could be a disadvantage for budget-conscious users.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

Analysis of ManageEngine ServiceDesk Plus

Overall verdict

  • ManageEngine ServiceDesk Plus is a good choice for organizations seeking an affordable and feature-rich ITSM solution. Its scalability and customization options make it suitable for businesses of various sizes, while its reliability and ease of use make it a popular choice among IT professionals.

Why this product is good

  • ManageEngine ServiceDesk Plus is considered a robust IT service management software due to its comprehensive range of features, including incident management, change management, asset management, and a self-service portal. It provides a user-friendly interface and strong reporting capabilities, which can enhance the productivity of IT teams. Additionally, it offers integrations with other ManageEngine tools and third-party applications, making it versatile for various IT environments.

Recommended for

    This solution is recommended for medium to large enterprises with established IT service management processes in need of a comprehensive tool to manage their IT services. It is also well-suited for organizations looking to streamline their IT operations and improve service delivery without incurring the high costs associated with some other enterprise-level ITSM tools.

Kabuto videos

+ Add

Giants: Citizen Kabuto Review | 20-Year Anniversary Retrospective

More videos:

  • Review - Kabuto RT-33 Helmet Review at RevZilla.com
  • Review - Kabuto Kamui Helmet Review at RevZilla.com

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Kabuto and ManageEngine ServiceDesk Plus)

Kabuto

ManageEngine ServiceDesk Plus

Monitoring Tools
20 20%
Monitoring Tools
80% 80
Help Desk
0 0%
Help Desk
100% 100
IT Management
19 19%
IT Management
81% 81
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using Kabuto and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Kabuto and ManageEngine ServiceDesk Plus

Kabuto Reviews

We have no reviews of Kabuto yet.
Be the first one to post

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Kabuto and ManageEngine ServiceDesk Plus, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LogMeIn Central - LogMeIn Central is a comprehensive endpoint management software that easily helps IT professionals manage and monitor their organization’s endpoint infrastructure.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Loading...