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join.me VS Jira Service Desk

Compare join.me VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
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join.me logo join.me

Instant screen sharing. Instant Aha!

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • join.me Landing page
    Landing page //
    2023-07-26
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

join.me features and specs

  • Ease of Use
    Join.me has an intuitive user interface that allows users to quickly set up and join meetings without extensive technical knowledge.
  • Screen Sharing
    The platform offers robust screen sharing capabilities, making it easy for presenters to share their screen with participants in real-time.
  • No Downloads Required
    Users can join a meeting directly through their web browser without needing to download any software, enhancing its accessibility.
  • Mobile Accessibility
    Join.me supports mobile devices, allowing users to participate in meetings on-the-go through their smartphones or tablets.
  • Customizable URLs
    The service allows for personalized meeting URLs, making it easier for participants to remember and join meetings.

Possible disadvantages of join.me

  • Limited Free Plan
    The free version of Join.me has limited features, especially in comparison to competitors, which may not be sufficient for more extensive business needs.
  • Video Quality
    Some users have reported that the video quality is not as high as other competing platforms, which can affect the overall meeting experience.
  • Security Concerns
    Join.me has faced criticism over its security and privacy measures, which might be a significant concern for businesses handling sensitive information.
  • Advanced Features Require Subscription
    Many of the advanced features like recording, scheduling, and management tools are locked behind a paywall, requiring a subscription.
  • Integration Limitations
    Compared to some other platforms, Join.me offers fewer integrations with other business tools and applications, which might limit its functionality for some users.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Analysis of join.me

Overall verdict

  • While join.me was once an excellent option for quick and easy virtual meetings, it's important to note that the platform has undergone changes over the years. As of October 2020, the features of join.me were integrated into the GoTo portfolio, which may have affected its availability and functionality. Prospective users should consider current alternatives within and beyond the GoTo suite that may offer similar simplicity and features.

Why this product is good

  • Join.me was a popular screen sharing and online meeting platform known for its simplicity and ease of use. It allowed users to easily host and join meetings, share screens, and collaborate in real-time without requiring extensive software installation. Its simple interface and ability to support a variety of devices made it a convenient choice for users who needed straightforward and spontaneous meetings.

Recommended for

    Join.me was particularly recommended for small businesses, freelancers, or individuals needing a user-friendly platform for impromptu meetings and screen sharing without complicated setup processes. It's best suited for scenarios where ease of use and accessibility are prioritized over advanced features.

join.me videos

+ Add

Join.me Review | Next Best Conference Calling Software | Pearl Lemon Reviews

More videos:

  • Review - Using Join.me (Free)
  • Tutorial - Join.Me - Free ScreenSharing Service Tutorial

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to join.me and Jira Service Desk)

join.me

Jira Service Desk

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare join.me and Jira Service Desk

join.me Reviews

Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
Join me is a remote desktop software that enables users to customize their online meeting and screen sharing experiences by claiming a personalized URL. Moreover, the users can also customise the meeting background and get their own personal link for notifications. Join Me also has Whiteboarding features that allow real-time discussions and interactions.
Source: www.troopmessenger.com
7 Zoom Alter­na­tives for Video Con­fer­enc­ing and Remote Meetings
Join.me is an interactive teleconferencing solution that allows the user to communicate with collaborators across different platforms.
Source: www.guidingtech.com
13 Best Teamviewer Alternatives You Must Try
Why do you need to opt for Join.me? If you’re operating a business or even for individual purposes you want to collaborate remotely with individuals, JoinMe is an amazing remote management tool that you can use. A quick, easy and much better way to connect and socialize with individuals remotely is what Join.me is all about.
Source: twitgoo.com
Alternatives to TeamViewer
The company LogMeIn has another TeamViewer alternative, the web tool Join.me to add to the mix. This alternative makes organizing and implementing online meetings child’s play. For this purpose, the service offers access to an admin area where you can easily schedule and hold meetings. All past meetings are automatically archived so that you can keep tabs on what invited...
Source: www.ionos.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, join.me seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

join.me mentions (15)

  • Is getting a .website domain a good idea for my business?
    Agreed. A good example of a good use is join.me. This makes sense but even so, do you know how many times I've had people type join.me.com even after I say its just join.me? A lot. Source: almost 2 years ago
  • finding a screen recorder / screen share program that gives 5 minute warming that video will end
    I'm doing a little investigative work... While I was giving a personal training using my screen sharing program join.me, the participant had a voice come over his computer. The computer generated voice said 'this video will end in 5 minutes'. Also there was a beeping sound every second just before this voice. Source: about 2 years ago
  • Anyone got extra users on their accouts?
    Why don't you have him share his screen with you? You can use something simple like teams in office or join.me so you can see his screen on your screen. Source: about 3 years ago
  • Tell me you're in inside sales without telling me you're in inside sales.
    Https://www.youtube.com/watch?v=zh9h4KZpnJU this one? Or the join.me song? Source: about 3 years ago
  • Some Useful Websites that you should must use
    📎33. join.me: Share your screen with anyone over the web. Source: over 3 years ago
View more

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing join.me and Jira Service Desk, you can also consider the following products

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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