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JivoChat VS Lattice Engines

Compare JivoChat VS Lattice Engines and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

JivoChat logo JivoChat

JivoChat is a live chat that enables you to talk to visitors on your website

Lattice Engines logo Lattice Engines

Lattice provides companies with tools that help drive predictable marketing and sales performance
  • JivoChat Landing page
    Landing page //
    2023-06-28
  • Lattice Engines Landing page
    Landing page //
    2019-01-06

JivoChat features and specs

  • Multi-Platform Integration
    JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
  • Real-Time Visitor Monitoring
    The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
  • Customizable Chat Widgets
    JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
  • Mobile App
    JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
  • Omni-Channel Support
    The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
  • Automated Messages and Bots
    JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.

Possible disadvantages of JivoChat

  • Limited Free Plan
    The free version of JivoChat is quite limited, potentially requiring businesses to subscribe to a paid plan to access more advanced features and capabilities.
  • Complex Initial Setup
    New users may find the initial setup complex due to the range of features and customization options, which can require a steep learning curve.
  • Integration Issues
    Some users have reported issues with integrating JivoChat with other CRM systems or third-party applications, which can hinder its overall utility.
  • Performance on Older Devices
    Performance can be inconsistent on older or less powerful devices, potentially causing slow response times and negatively impacting customer service efficiency.
  • Limited Analytics
    The platform’s built-in analytics might be less comprehensive compared to other specialized analytics tools, limiting the depth of insights businesses can obtain.

Lattice Engines features and specs

  • Data Integration
    Lattice Engines offers robust integration capabilities with D&B's vast database, allowing businesses to access rich data sets for enhanced decision-making.
  • Predictive Analytics
    The platform provides advanced predictive analytics tools that help in identifying potential sales opportunities and understanding customer behavior.
  • Customization
    Lattice Engines is highly customizable, enabling users to tailor the user experience and features to better fit their specific business needs.
  • Sales and Marketing Alignment
    The solution helps align sales and marketing efforts by providing insights and data that improve the targeting and personalization of campaigns.

Possible disadvantages of Lattice Engines

  • Complexity
    Given its advanced features, Lattice Engines may have a steep learning curve for users not familiar with data analytics and integration tools.
  • Cost
    The pricing model may be expensive for small to mid-sized businesses, especially those with limited budgets for data and analytics software.
  • Dependence on Data Quality
    The effectiveness of Lattice Engines heavily relies on the quality of data input, requiring businesses to maintain accurate and up-to-date data for the best results.
  • Resource Intensive
    Implementing and managing Lattice Engines may require significant resources, both in terms of time and personnel with specific expertise.

Analysis of JivoChat

Overall verdict

  • JivoChat is generally considered a good live chat tool for businesses looking to improve customer support and communication.

Why this product is good

  • JivoChat offers a multi-channel communication platform, allowing businesses to interact with customers via chat, voice, email, and social media.
  • It provides robust integration capabilities with platforms like CRM systems, email services, and e-commerce platforms, which can streamline business operations.
  • The user interface is intuitive and easy to use, making it accessible for both small and large teams.
  • JivoChat includes features such as real-time visitor monitoring, customizable chat widgets, and proactive chat invitations to enhance customer engagement.

Recommended for

  • Small to medium-sized businesses seeking to provide immediate customer support and enhance user engagement on their websites.
  • E-commerce platforms looking to offer customer service and resolve inquiries quickly.
  • Businesses that require a multi-channel communication tool to interact with customers across various platforms.

JivoChat videos

+ Add

JivoChat Review - Unlimited Live Chat On WordPress & Omnichannel Customer Service

More videos:

  • Review - Mike's JivoChat Live Chat Review - SmartSites Partners

Lattice Engines videos

+ Add

Marketing and Sales Alignment with Brian Kardon, Lattice Engines

Category Popularity

0-100% (relative to JivoChat and Lattice Engines)

JivoChat

Lattice Engines

Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100
Live Chat
100 100%
Live Chat
0% 0
Business & Commerce
81 81%
Business & Commerce
19% 19

User comments

Share your experience with using JivoChat and Lattice Engines. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare JivoChat and Lattice Engines

JivoChat Reviews

What are alternatives to LiveChat?
You can try JivoChat: Omnichannel business messenger that helps you connect with your website visitors where they are while increasing conversion rates.
Source: www.quora.com

Lattice Engines Reviews

We have no reviews of Lattice Engines yet.
Be the first one to post

What are some alternatives?

When comparing JivoChat and Lattice Engines, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Funnl - Generate B2B sales meetings that close

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Salesflare - Simply powerful CRM. Automates your data to build better relationships and make more sales.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Leadgenius - Supercharge your business with new customers daily. We’ll deliver fresh, qualified leads to your inbox.

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