Software Alternatives, Accelerators & Startups

Jira Service Desk VS eXo Platform

Compare Jira Service Desk VS eXo Platform and see what are their differences

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

eXo Platform logo eXo Platform

Digital workplace solution
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • eXo Platform Landing page
    Landing page //
    2023-05-06

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more.

Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need.

The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features.

eXo Platform

$ Details
freemium $5.0 (Professional 5$ / user / month)
Platforms
Browser Windows iOS Android Linux

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

eXo Platform videos

eXo Platform en 2 minutes

Category Popularity

0-100% (relative to Jira Service Desk and eXo Platform)
Help Desk
100 100%
0% 0
Project Management
48 48%
52% 52
Task Management
0 0%
100% 100
Service Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and eXo Platform

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

eXo Platform Reviews

  1. Excellent Collaboration and Communication Tool

    eXo Platform has transformed the way our team collaborates and communicates. The range of tools available, from wikis to discussion forums and activity streams, has made it easier for us to share information and work together on projects. The document management system is particularly effective, allowing us to organize, version, and share documents seamlessly.

  2. Empowering Digital Collaboration with Exo Platform

    Knowledge Management: Encourages knowledge sharing and retention through wikis, forums, and document repositories.

    👍 Pros:    The platform's security measures ensure the protection of sensitive data, while its scalability caters to the diverse needs of organizations of all sizes.
    👎 Cons:    Potential users should be aware of the platform's learning curve, resource requirements, and potential integration challenges.
  3. eXo Platform Delivers Outstanding Features with Exceptional Support

    Utilizing eXo has been truly remarkable. The platform encompasses all the essential features for effective collaboration and communication, and the support from the customer success team has been invaluable in facilitating a smooth transition.


50 Best Computer-Based Training Tools
eXo Platform is open-source digital workplace software that includes a number of collaboration, communication, employee reward, and knowledge management features. It gives employees access to a company’s knowledge base that consists of documents. Employees can directly view compliance documents and learning materials in all popular formats online. The platform also has an...

What are some alternatives?

When comparing Jira Service Desk and eXo Platform, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Communifire - Enterprise Social Collaboration Software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HumHub - HumHub is a free social network software and framework built to give you the tools to make teamwork easy and successful.