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JDA Workforce Management VS NICE inContact

Compare JDA Workforce Management VS NICE inContact and see what are their differences

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#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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JDA Workforce Management logo JDA Workforce Management

Transform your employees into strategic assets — by maximizing their contribution to financial and service goals.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • JDA Workforce Management Landing page
    Landing page //
    2023-10-06
  • NICE inContact Landing page
    Landing page //
    2023-10-04

JDA Workforce Management videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to JDA Workforce Management and NICE inContact)

JDA Workforce Management

NICE inContact

HR Tools
100 100%
HR Tools
0% 0
Communication
0 0%
Communication
100% 100
HR
100 100%
HR
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JDA Workforce Management and NICE inContact

JDA Workforce Management Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing JDA Workforce Management and NICE inContact, you can also consider the following products

Kronos Workforce Ready - The Kronos Workforce Ready® suite combines the power of workforce management and human capital management in one unified cloud platform.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

EmpCenter - Workforce Management

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Kronos Workforce Central - Kronos Workforce Central is a complete set of human resource and workforce management applications including Kronos HRMS, payroll, and more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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