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Ivanti ITAM Suite VS ManageEngine ServiceDesk Plus

Compare Ivanti ITAM Suite VS ManageEngine ServiceDesk Plus and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Ivanti ITAM Suite logo Ivanti ITAM Suite

Discover an IT asset management software that will slash your software spend & optimize your software assets. Discover how to get started today.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Ivanti ITAM Suite Landing page
    Landing page //
    2023-09-28
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Ivanti ITAM Suite features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Ivanti ITAM Suite videos

No Ivanti ITAM Suite videos yet. You could help us improve this page by suggesting one.

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ManageEngine ServiceDesk Plus videos

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ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Ivanti ITAM Suite and ManageEngine ServiceDesk Plus)

Ivanti ITAM Suite

ManageEngine ServiceDesk Plus

Monitoring Tools
17 17%
Monitoring Tools
83% 83
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ivanti ITAM Suite and ManageEngine ServiceDesk Plus

Ivanti ITAM Suite Reviews

We have no reviews of Ivanti ITAM Suite yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Ivanti ITAM Suite and ManageEngine ServiceDesk Plus, you can also consider the following products

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Infoblox DDI - Infoblox’s industry leading integrated, centrally managed approach to delivering enterprise-grade DNS, DHCP, and IP address management (DDI) supports current and evolving IT needs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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