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Wireshark - Wireshark is a network protocol analyzer for Unix and Windows. It lets you capture and interactively browse the traffic running on a computer network.
SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.