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inSided VS Salesforce Service Cloud

Compare inSided VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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inSided logo inSided

Online Customer Success Community platform & Knowledge Base

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • inSided Landing page
    Landing page //
    2023-05-22

The #1 Customer Success Community for Support, CS and Product Feedback & ideation at SaaS & subscription based companies

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

inSided features and specs

  • Integrations: Gainsight, Mixpanel, Zapier, Zendesk, SalesForce

Salesforce Service Cloud features and specs

No features have been listed yet.

inSided videos

+ Add

IM John Chow Review - Insided the Members Area

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to inSided and Salesforce Service Cloud)

inSided

Salesforce Service Cloud

Forums And Forum Software
100 100%
Forums And Forum Software
0% 0
Help Desk
0 0%
Help Desk
100% 100
Community Management
100 100%
Community Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare inSided and Salesforce Service Cloud

inSided Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing inSided and Salesforce Service Cloud, you can also consider the following products

FUEL CYCLE by Passenger - Think Passenger builds online platforms that allow brands to connect, create and communicate with key stakeholders.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mobilize - Mobilize is a scalable messaging app built for large groups.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Crowded Communities - The all-in-one community platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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