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Infobip VS PlayVox

Compare Infobip VS PlayVox and see what are their differences

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Infobip logo Infobip

A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Infobip Landing page
    Landing page //
    2023-09-14
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Infobip videos

+ Add

Infobip People Overview: Unified Customer Data for a Full 360° View

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Infobip and PlayVox)

Infobip

PlayVox

Communication
69 69%
Communication
31% 31
Messaging
100 100%
Messaging
0% 0
Work Management
0 0%
Work Management
100% 100
SMS Marketing
100 100%
SMS Marketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Infobip and PlayVox

Infobip Reviews

15 Best Twilio Alternatives 2022
Twilio is great at allowing you to create your communication channels from scratch to match your needs. Still, if you are looking for a platform/system that has everything set in place and can provide you with a solid solution from the moment you become a customer, Infobip is a great solution.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
For that reason, for the current Infobip pricing plans, get in touch with the official Infobip support.
Source: www.techolac.com

PlayVox Reviews

We have no reviews of PlayVox yet.
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What are some alternatives?

When comparing Infobip and PlayVox, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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