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inContact VS Floatbot

Compare inContact VS Floatbot and see what are their differences

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inContact logo inContact

inContact provides on-demand software that enables call centers to engage and support their customers.

Floatbot logo Floatbot

Generative AI powered Conversational AI platform
  • inContact Landing page
    Landing page //
    2022-10-01
  • Floatbot
    Image date //
    2024-01-17
  • Floatbot
    Image date //
    2024-01-17
  • Floatbot
    Image date //
    2024-01-17

Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers. Floatbot is pre-integrated with industry leading Contact Center technology providers such as Genesys, NICE InContact (CXOne), AVAYA, Cisco WebEx, etc.

inContact

Website
therareexperience.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Floatbot

Website
floatbot.ai
Pricing URL
Official Floatbot Pricing
$ Details
freemium $99.0 / Monthly
Platforms
Android Web iOS
Release Date
2017 August
Edit details

inContact features and specs

No features have been listed yet.

Floatbot features and specs

  • Omnichannel Chatbot: The AI Chatbot platform has cognitive search and generative AI capabilities.
  • AI Agent Assist: AI Agent Assist bot tells your agents what they should say to customers during support or sales calls (or chats).
  • Co-Browsing: Seamlessly collaborate with your customers by navigating their screens in real-time, without the need for any additional software or downloads.

inContact videos

No inContact videos yet. You could help us improve this page by suggesting one.

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Floatbot videos

+ Add

Automate Claims FNOL with FloatGPT powered Voicebot

More videos:

  • Demo - Generative AI-Powered Debt Collection Voicebot

Category Popularity

0-100% (relative to inContact and Floatbot)

inContact

Floatbot

Communication
100 100%
Communication
0% 0
Chatbots
0 0%
Chatbots
100% 100
VoIP
100 100%
VoIP
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using inContact and Floatbot. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Floatbot seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

inContact mentions (0)

We have not tracked any mentions of inContact yet. Tracking of inContact recommendations started around Mar 2021.

Floatbot mentions (1)

  • How to Build a Conversational Bot
    It is simple to create a conversational interface bot. If you would like to get a similar bot then understand how it works and implement in a very easy way with floatbot. Source: almost 2 years ago

What are some alternatives?

When comparing inContact and Floatbot, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

ChatBot - Easy to use chatbot platform for business

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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