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ICE Chat
Zendesk Support Suite
Helpshift
Intercom
Freshdesk
AtomChat
Forum for G Suite
Prestavi
Track-It!
Freshservice
Jira Service Desk
SysAid
SolarWinds Service Desk
BMC Helix ITSM
Spiceworks Help Desk
Ivanti Service Manager
Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement. Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.
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