ICE Chat VS Prestavi

Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement. Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.

Prestavi is modern workflow software that makes it easy to turn complicated, disorganized, or undocumented processes into clear and structured workflows.

Our drag-and-drop workflow builder combines ease of use with flexibility and provides features like user assignments, public and internal access to individual steps, a variety of content options, conditional routing, and the ability to join multiple workflows together. People inside or outside of an organization can use workflows interactively. Never miss another step in a process and easily monitor all of your ongoing work.