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Huggy VS Userlike

Compare Huggy VS Userlike and see what are their differences

Zoho CRM
Omnichannel CRM for Businesses of all sizes featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Huggy logo Huggy

A Huggy é uma plataforma completa de Atendimento Digital Omnichannel para sua empresa capturar leads, engajar clientes, encantar e vender. Acesse e teste, é grátis!

Userlike logo Userlike

Userlike is free live chat software for website and mobile support.
  • Huggy Landing page
    Landing page //
    2023-10-07
  • Userlike Landing page
    Landing page //
    2023-07-26

Huggy features and specs

No features have been listed yet.

Userlike features and specs

  • User-friendly Interface
    Userlike has an intuitive and easy-to-navigate interface which makes it simple for both operators and customers to use.
  • Omnichannel Support
    Supports multiple communication channels including website chat, messenger apps like WhatsApp, Facebook Messenger, and Telegram, allowing seamless communication with customers.
  • Customizable Chat Widgets
    Offers a high degree of customization for chat widgets, including branding options, which can align with your website’s design and aesthetics.
  • Comprehensive Analytics
    Provides detailed analytics and reporting features to monitor performance and improve customer service strategies.
  • Automation and Bots
    Includes functionalities for chatbots and automation, which can help in managing customer queries efficiently without human intervention.
  • Integration Capabilities
    Supports integrations with various CRM systems and other tools like Slack, Salesforce, and Zapier, enhancing its functionality.
  • Data Privacy and Security
    Ensures high standards for data protection, particularly compliant with GDPR, which is essential for businesses operating within the EU.
  • Mobile Application
    Offers a mobile app for both iOS and Android, allowing operators to manage customer interactions even on the go.

Possible disadvantages of Userlike

  • Pricing
    Userlike can become relatively expensive, particularly for smaller businesses or startups, as it charges based on agent seats and features.
  • Limited Free Plan
    The free version has very limited features and is not suitable for businesses that require more advanced functionalities.
  • Learning Curve for Advanced Features
    While the basic setup is simple, mastering some of the more advanced features and integrations may require a bit of a learning curve.
  • No Built-in Knowledge Base
    Does not offer a built-in knowledge base solution, which means you need to rely on external tools or platforms for providing detailed self-help resources.
  • Support Limitations
    Customer support is available but may not be as responsive or comprehensive as needed, especially for complex issues.
  • Customization Complexity
    Although customization options are extensive, they can be complicated to implement without technical expertise.

Analysis of Userlike

Overall verdict

  • Yes, Userlike is a reputable and effective solution for businesses looking to enhance their customer service through live chat. Its comprehensive tools and ease of use make it a strong contender in the market.

Why this product is good

  • Userlike is considered a good choice for live chat software due to its user-friendly interface, robust feature set, and excellent customer support. It offers seamless integration with various platforms and applications, ensuring an efficient workflow for businesses. Features like chatbots, analytics, and customization options make it versatile and adaptable to different business needs.

Recommended for

    Userlike is recommended for small to large businesses looking to improve customer interaction and support. It's especially beneficial for e-commerce platforms, customer service teams, and companies that require real-time communication tools to enhance customer engagement and satisfaction.

Huggy videos

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Userlike videos

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Introducing Userlike Live Chat

More videos:

  • Review - Introduction to Userlike Live Chat

Category Popularity

0-100% (relative to Huggy and Userlike)

Huggy

Userlike

Customer Support
4 4%
Customer Support
96% 96
Live Chat
7 7%
Live Chat
93% 93
CRM
100 100%
CRM
0% 0
Help Desk
5 5%
Help Desk
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Huggy and Userlike

Huggy Reviews

We have no reviews of Huggy yet.
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Userlike Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Userlike is a customer support and live chat platform that can help you engage with your customers in real time. This ManyChat competitor allows you to fuel your central knowledge repository with the information your customers seek and automate your entire workflow.
Source: sendpulse.com
The Best Alternative to LiveChat Inc
Userlike has a more affordable price per operator than LiveChatInc. During the development of Userlike we took into account the needs of small and medium sized business as well as the demanding requirements of corporations. Then, we combined a set of features to support any kind of need and adapted into different plans, allowing you to start from the basics and grow your...
Source: www.userlike.com

What are some alternatives?

When comparing Huggy and Userlike, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ChatWoot - Open-source omnichannel customer engagement platform

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Nudgespot - Nudge your customer (via email etc) to take the next step

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