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Hubspot Service Hub VS Gainsight

Compare Hubspot Service Hub VS Gainsight and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Hubspot Service Hub logo Hubspot Service Hub

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Hubspot Service Hub Landing page
    Landing page //
    2023-09-22
  • Gainsight Landing page
    Landing page //
    2023-05-13

Hubspot Service Hub videos

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Getting started with Hubspot Service Hub - 2021

More videos:

  • Review - HubSpot Service Hub Review: Easy to keep track of issues, create surveys, automations
  • Review - Creating Your First HubSpot Support Ticket In HubSpot Service Hub

Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to Hubspot Service Hub and Gainsight)

Hubspot Service Hub

Gainsight

Help Desk
49 49%
Help Desk
51% 51
Customer Success
0 0%
Customer Success
100% 100
Customer Support
100 100%
Customer Support
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using Hubspot Service Hub and Gainsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hubspot Service Hub and Gainsight

Hubspot Service Hub Reviews

11 Best Help Desk Software to Totally Check out in 2020!
Hubspot Service Hub with its advanced ticket management systems, reporting and analytics, free live-chat tools, video recording provisions and scores of third-party integrations make it quite a reliable help desk software.
Source: surveysparrow.com

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

What are some alternatives?

When comparing Hubspot Service Hub and Gainsight, you can also consider the following products

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Totango - Totango is a Customer Success Software Platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Planhat - Customer success has changed. Meet the modern Customer Platform!

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