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hub VS HelpScout

Compare hub VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

hub logo hub

The Hub is a versatile intranet portal and collaboration solution that boosts employee engagement and productivity in a digital workplace.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • hub Landing page
    Landing page //
    2021-09-14
  • HelpScout Landing page
    Landing page //
    2023-07-14

hub

Website
hub.github.com
Pricing URL
-
$ Details
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

hub videos

+ Add

Speedone Sniper 150T Rachet | Hub Review & Soundcheck

More videos:

  • Review - Nissan Sunny B211 (B210 Facelift) Review (Sinhala) | Auto Hub
  • Review - Fanatec CSW Universal Hub Review

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to hub and HelpScout)

hub

HelpScout

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using hub and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare hub and HelpScout

hub Reviews

We have no reviews of hub yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, hub should be more popular than HelpScout. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

hub mentions (4)

  • GitHub Discussion about the recent feed changes becomes 3rd most upvoted ever
    Use hub here via CLI and forget the gui https://hub.github.com/. - Source: Hacker News / 9 months ago
  • Pull request Best Practices
    Try automating the PR process as much as possible. Make use of tools like hub CLI for speeding up the pull request process. Code quality tools can help you automate the due diligence for coding standards and conventions, and test automation tools can assist in bug discovery, and identifying security vulnerabilities. - Source: dev.to / 12 months ago
  • [Media] I made a Rust CLI game that tests how fast you can guess the language of a code block!
    Parse_git_branch() { # Speed up opening up a new terminal tab by not # checking `$HOME` ...which can't be a repo anyway # # For the heck of it, micro-optimize this too: # time (repeat 1000000 { [ "$PWD" = "$HOME" ] } ) == ~4.2s # time (repeat 1000000 { [[ "$PWD" == "$HOME" ]] } ) == ~1.4s [[ "$PWD" == "$HOME" ]] && return # Fastest known way to check the current branch name ... Source: almost 2 years ago
  • I have 20 repositories, is there any way I can create a report showing how many open issues in each?
    You can always query via github api or use the hub client (from their home page https://hub.github.com/). Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing hub and HelpScout, you can also consider the following products

LS Intranet - LS Intranet is a corporate intranet that facilitates multiple employees collaborating on projects, and working in synergy.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Communifire - Enterprise Social Collaboration Software

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Powell-365 - Digital workplace solution for businesses of all sizes

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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