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Service - Customer service issues solved for you, on demand, for free.
Block Together - A useful tool which helps you block trolls on Twitter.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Secateur - Use Secateur if you want to temporarily or permanently block or mute (or both block and mute) a Twitter account and all its followers.
LiveMessage from Salesforce - Make mobile messaging a cornerstone of customer service
Moderate - Identify, mute, and block trolls in your Twitter feed