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Higson.io VS SolarWinds Service Desk

Compare Higson.io VS SolarWinds Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Higson.io logo Higson.io

Hyperon is a BRMS, that was created with very large decisions and hyper-performance in mind. It stands out with the concept of the business domain which organizes the whole configuration in easy to manage way.

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!
  • Higson.io Landing page
    Landing page //
    2022-02-05

It’s a hyper-efficient tool for managing business rules that enables business experts to fine-tune these rules in run-time without relying on IT support. Business rules can be quickly created or updated, without having to go through lengthy and expensive development cycles. During configuration in Hyperon, a developer may check how a user’s unpublished session will influence the app’s behavior by using dev_mode. Hyperon is compatible with any tech stack, including Java, .Net, and Python.

  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16

Higson.io features and specs

  • Structure: Intuitive structure tree structure for your rules. Our structure corresponds with your business, so it’s super easy to navigate.
  • Performance: According to benchmark tests Hyperon proved to be 62 times faster than the leading open source business rules management system (BRMS)
  • Publish changes without deployment: The application using Hyperon is updated without the need for releasing a new version of the application.
  • Tester: Hyperon Studio provides testing module for parameters, functions and domain elements. It means that every change done by a user may be verified before publishing.
  • Versionning: You can connect multiple rules and create a coherent configuration of your rule set.
  • Decision table : The easy tounderstand matrix that matches input data with a decision. They look very trivial; however you can achieve complex configurations using them, which is their power - everybody can understand how to model decisions using them.
  • Functions: In some cases, you need to write more complex logic. In Hyperon, you can use Groovy language - very simple for simple logic, yet powerful. So powerful that You can ask your IT department for help implementing complex things that require loops and other complex techniques.

SolarWinds Service Desk features and specs

No features have been listed yet.

Higson.io videos

+ Add

Hyperon quick overview - business rules management system

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

Category Popularity

0-100% (relative to Higson.io and SolarWinds Service Desk)

Higson.io

SolarWinds Service Desk

Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100
Personalization
100 100%
Personalization
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Higson.io and SolarWinds Service Desk

Higson.io Reviews

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SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

What are some alternatives?

When comparing Higson.io and SolarWinds Service Desk, you can also consider the following products

DecisionRules.io - Business rule engine that lets you create and deploy business rules, while all your rules run in a secure and scalable cloud. Unlike other rule engines, you can create your first rule in 5 minutes and make 100k decisions in a minute via API.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Experian PowerCurve - Experian PowerCurve is a customer lifecycle management and decision automation platform purpose-built for finance and marketing leaders.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Drools - Drools introduces the Business Logic integration Platform which provides a unified and integrated platform for Rules, Workflow and Event Processing.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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