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Helpwise VS iDoneThis

Compare Helpwise VS iDoneThis and see what are their differences

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Helpwise logo Helpwise

Shared inbox for your team email addresses

iDoneThis logo iDoneThis

iDoneThis The fun, easy way to get stuff done. Every day we’ll email your team to ask, “What’d you get done today?” Just reply to our email. The next day, everyone gets an email with the team's accomplishments
  • Helpwise Landing page
    Landing page //
    2023-07-27
  • iDoneThis Landing page
    Landing page //
    2022-01-31

Helpwise features and specs

  • Unified Inbox
    Helpwise provides a centralized platform to manage emails, chats, and other communication channels in one place, streamlining customer support efforts.
  • Collaboration Features
    The platform allows team members to collaborate on conversations through internal notes and task assignments, improving team coordination and response efficiency.
  • Integration Options
    Offers integration with popular tools like Slack, CRM systems, and other applications, enhancing workflow automation and data connectivity.
  • Analytics and Reporting
    Provides insights and analytics to track performance, team productivity, and customer satisfaction, helping in data-driven decision-making.
  • User-Friendly Interface
    Helpwise offers a clean and intuitive interface, making it easy for users to navigate and manage communications without a steep learning curve.

Possible disadvantages of Helpwise

  • Pricing
    Compared to some competitors, Helpwise might be relatively expensive for small businesses or startups with limited budgets.
  • Customization Limits
    Users may find the customization options limited when compared to some other customer support platforms, restricting tailored workflows.
  • Feature Set
    While Helpwise covers essential features, some users might find advanced functionalities lacking, depending on industry-specific requirements.
  • Learning Curve for Advanced Features
    Although the basic interface is user-friendly, mastering all advanced features and integrations might require additional training and time investment.
  • Mobile App Limitations
    The mobile app might not offer the full range of features available on the desktop version, which could hinder support mobility.

iDoneThis features and specs

  • Simple User Interface
    iDoneThis offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all tech levels.
  • Daily Email Reminders
    The platform sends daily emails to prompt users to enter their accomplishments, helping to ensure consistent updates and engagement.
  • Team Collaboration
    iDoneThis allows team members to share their daily accomplishments, providing transparency and fostering a culture of accountability.
  • Progress Tracking
    The application provides a simple yet effective way to track personal and team progress over time, helping users stay on top of their goals.
  • Third-Party Integrations
    iDoneThis integrates with tools like Slack and email, making it easier to embed into existing workflows and communication channels.
  • Focus on Done Lists
    Unlike traditional to-do lists, iDoneThis focuses on completed tasks, which can be motivating and provide a sense of accomplishment.

Possible disadvantages of iDoneThis

  • Limited Features
    iDoneThis has a relatively narrow feature set compared to more comprehensive project management tools, which may not meet the needs of all teams.
  • Subscription Cost
    The platform may be considered pricey, especially for small teams or individual users, given its limited functionality.
  • No Native Mobile App
    As of the knowledge cutoff date, there is no dedicated mobile app, which may limit accessibility and convenience for users on the go.
  • Basic Reporting
    The reporting features are quite basic, lacking advanced analytics and insights that some users may require.
  • Dependency on Daily Input
    The value of the tool largely depends on consistent daily input from all users, which may not always be feasible.
  • Email-Centric Approach
    The heavy reliance on email may not suit teams that prefer other modes of communication, and it can lead to email fatigue.

Analysis of Helpwise

Overall verdict

  • Overall, Helpwise is a reputable solution for businesses looking to enhance their communication efficiency with a reliable shared inbox platform. It offers a balanced combination of features and ease of use, which many users find beneficial.

Why this product is good

  • Helpwise is considered good due to its user-friendly interface, robust integrations, and effective tools for team communication. It provides shared inboxes, automations, analytics, and integrations with popular apps, making it a solid choice for teams looking to streamline their customer support and internal communications.

Recommended for

    Small to medium-sized businesses, customer support teams, and organizations looking to improve team collaboration and customer interaction management through a shared inbox system.

Analysis of iDoneThis

Overall verdict

  • Overall, iDoneThis is a good tool for teams looking to enhance communication and maintain productivity through regular updates. It stands out for its simplicity and flexibility in capturing daily achievements and providing insights into team progress.

Why this product is good

  • iDoneThis is a simple but effective tool for tracking team progress through daily check-ins and statuses. It is particularly appreciated for its minimalist design and ease of use, which supports asynchronous communication and accountability without the need for complex project management tools.

Recommended for

  • Remote teams looking for streamlined daily updates
  • Managers who want to track team progress without extensive overhead
  • Teams seeking improved accountability through regular check-ins
  • Organizations that prefer a lightweight alternative to heavy project management tools

Helpwise videos

+ Add

Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support

More videos:

  • Review - REVIEW: Masdio Zenbox White Noise Machine, Bluetooth Speaker, Qi Wireless Charger
  • Review - Zenescope Halloween ZenBox Revealed
  • Review - Helpwise is the shared inbox solution that transforms email communication into team collaboration
  • Review - ZenBox Review - Samsung 860 Evo
  • Review - [Demo] What is Helpwise Shared Inbox?

iDoneThis videos

+ Add

iDoneThis app review: screencap walkthrough

More videos:

  • Review - iDoneThis For Alfred 2 Plugin HowTo

Category Popularity

0-100% (relative to Helpwise and iDoneThis)

Helpwise

iDoneThis

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Employee Feedback
0 0%
Employee Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpwise and iDoneThis

Helpwise Reviews

10 BEST Outlook Alternatives in 2023
Helpwise is the email program that provides a shared email mailbox for every team member. With real-time performance tracking, you can easily manage all the mailboxes from a single dashboard.
Source: www.guru99.com

iDoneThis Reviews

We have no reviews of iDoneThis yet.
Be the first one to post

Social recommendations and mentions

Based on our record, iDoneThis seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Helpwise mentions (0)

We have not tracked any mentions of Helpwise yet. Tracking of Helpwise recommendations started around Mar 2021.

iDoneThis mentions (3)

  • Productivity tools
    We have developed our own tool doneit.in , I don't think non Indians could use it right now. We are happy that its cutting out meeting times in its basic version. Its kind of clone od idonethis.com. Source: over 3 years ago
  • Need Angel Investors for Productivity App
    Yes, idonethis.com is a very good app, our bills were running high, we saw an opportunity to reduce price and so we did. Source: over 3 years ago
  • Professional Achievements Record/Tracker
    Ah, maybe I wasn't so clear. I am thinking this as a personal tool for your own professional achievement tracking vs an enterprise solution. Hope this is clear. Something like IDoneThis (https://idonethis.com/) to track your own achievments. Source: about 4 years ago

What are some alternatives?

When comparing Helpwise and iDoneThis, you can also consider the following products

Front - The platform for exceptional customer service at scale.

Jell - Helping distributed teams thrive through async daily standups - all in minutes a day.

Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

Status Hero - Automated Stand-ups, Reports and Insights for Software Teams

Juphy - Manage all your social media conversations, comments, reviews, and support requests in a single, shared inbox. Boost Sales on Social Channels via Messaging.

Morning Pages for iPhone - Morning Pages for iPhone is an app that helps you reveal your artistic mind and expand your mental and emotional wellbeing.

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