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HelpWire VS Jira

Compare HelpWire VS Jira and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpWire logo HelpWire

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
  • HelpWire Landing page
    Landing page //
    2023-08-17

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

  • Jira Landing page
    Landing page //
    2023-10-09

HelpWire

Website
helpwire.app
Pricing URL
-
$ Details
free
Platforms
Windows MacOS Web
Release Date
2023 August
Edit details

Jira

Website
atlassian.com
Pricing URL
Official Jira Pricing
$ Details
paid Free Trial $7.0 / Monthly (Above 10 Users)
Platforms
-
Release Date
-
Edit details

HelpWire features and specs

  • Remote Control: Yes
  • Support Chat: Yes
  • Invite Team Memebers: Unlimited
  • Client Management: Yes
  • Multiplatform: Windows, MacOS

Jira features and specs

No features have been listed yet.

HelpWire videos

+ Add

HelpWire: Simplify Remote Support with Instant Desktop Control

Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Demo - JIRA in a Nutshell demo video

Category Popularity

0-100% (relative to HelpWire and Jira)

HelpWire

Jira

Remote Control
100 100%
Remote Control
0% 0
Project Management
0 0%
Project Management
100% 100
Remote PC Access
100 100%
Remote PC Access
0% 0
Task Management
0 0%
Task Management
100% 100

Questions and Answers

As answered by people managing HelpWire and Jira.

Why should a person choose your product over its competitors?

HelpWire's answer

HelpWire is free product, which main goal is to be as simple and intuitive as possible. The connection is seamless, with on-the-fly unique generated client app, that does not require IDs and Passwords to authenticate. HelpWire is truly a one-click solution for remote control.

User comments

Share your experience with using HelpWire and Jira. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpWire and Jira

HelpWire Reviews

  1. Good app, works well

    I've used HelpWire for a few months in our IT support team. The ease of accessing multiple workstations remotely has significantly improved our efficiency.

    👍 Pros:    Easy user interface|Excellent features
  2. HelpWire is a solid choice

    HelpWire is a solid choice for IT support. It combines ease of use with powerful features like drag-and-drop file transfer and multi-monitor viewing.

    👍 Pros:    Powerful features
  3. A handy and useful tool

    Using HelpWire has made my job at the help desk much more manageable. The integrated chat and file transfer features are particularly useful.

    👍 Pros:    Great features|Easy to use|Free

Jira Reviews

  1. my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Jira compared to ClickUp: Jira is an open and integrated platform that doesn’t limit you to any apps. Even though ClickUp has many integrations, Jira can be used with any app and customized to your needs as far as integrations go.
Source: ayanza.com
Plane: Open-Source Alternative to Jira | Hacker News
Another feature Plane probably has: not being horribly laggy. You could make a ticket in Jira with a bunch of links or whatever the hell it is that makes Jira load so slowly, and make an identical ticket in Plane, and compare the loading times. From my Jira experiences it shouldn't be hard to be 10x faster.
Source: news.ycombinator.com
10 Best Software For Project Management in 2022
Jira is a project management software for planning and tracking software development projects from concept to release. It is most functional when used for agile product marketing or implementing Scrum, a methodology for executing particularly complex projects.
Source: medium.com
14 Best Wrike Alternatives For Project Management In 2022
Getting into more serious, feature rich alternatives to Wrike, we’ve got Jira. This is one of our top Wrike alternatives, and for good reason. With Jira, which is often used by engineering and software development teams, you can view your projects a number of ways, from Kanban to Scrum boards, and you can visualize a great level of detail using the report generation options....
Source: hive.com

What are some alternatives?

When comparing HelpWire and Jira, you can also consider the following products

Splashtop Remote Support - Remotely support your clients’ computers and provide them with remote access

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Butter CMS - API-first CMS + blog platform built for developers & marketers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

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