HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
Top HelpWire features:
Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory
HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.
Inuvika OVD Enterprise is a digital workspace platform that delivers Windows and Linux apps and desktops to any device. It was built with simplicty of administration in mind. You'll be an expert in less than a day.
Inuvika OVD Enterprise gives users secure access to their work apps and data from anywhere. Inuvika embraces the zero-trust principle, widening usability for BYOD. Using our resource containerization technology with a Linux base, Inuvika OVD Enterprise allows data centers to run more efficiently, using almost 50% less infrastructure capacity while lowering their carbon footprint at the same time.
OVD Enterprise eliminates most Windows server license requirements, with the exception of RDS CALs for Windows apps. It is a single price, all inclusive subscription that includes an enterprise secure gateway, so there is no need for a separate product like Citrix NetScaler.
Inuvika OVD Enterprise can be installed on-premises, in the cloud, or in a hybrid environment. It is also available as a managed service from Inuvika Partners around the world. With the move to public cloud and consumption-based computing, the controls that are built into Inuvika OVD can reduce consumption dramatically.
Inuvika OVD Enterprise's answer:
Inuvika is built on a Linux platform so avoids most Microsoft/Windows licensing and can still deliver Windows and Linux apps. Inuvika's resource containerization can help pack more users onto a server. The net result is an over all lower cost environment. It can be less than 50% of the TCO of Citrix. MFA is built in so additional cost savings can be achieved by using the native MFA rather than a third party.
HelpWire's answer
HelpWire is free product, which main goal is to be as simple and intuitive as possible. The connection is seamless, with on-the-fly unique generated client app, that does not require IDs and Passwords to authenticate. HelpWire is truly a one-click solution for remote control.
HelpWire is a solid choice for IT support. It combines ease of use with powerful features like drag-and-drop file transfer and multi-monitor viewing.
Using HelpWire has made my job at the help desk much more manageable. The integrated chat and file transfer features are particularly useful.
For our small business, HelpWire has been a cost-effective solution for remote IT support. Easy to integrate and very efficient.
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