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HelpSumo VS Salesforce Service Cloud

Compare HelpSumo VS Salesforce Service Cloud and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpSumo logo HelpSumo

Helpsumo offers full-featured​ hosted help desk solution.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • HelpSumo Landing page
    Landing page //
    2022-01-13
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

HelpSumo videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to HelpSumo and Salesforce Service Cloud)

HelpSumo

Salesforce Service Cloud

Customer Support
5 5%
Customer Support
95% 95
Help Desk
4 4%
Help Desk
96% 96
Customer Service
7 7%
Customer Service
93% 93
Help Desk And Ticketing
3 3%
Help Desk And Ticketing
97% 97

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpSumo and Salesforce Service Cloud

HelpSumo Reviews

Kayako Alternative - HelpSumo
Kayako offers four different solutions which are, live chat, self-service, social and integration which is the VoIP solution, compared to helpsumo who offer six different solutions. The helpsumo solutions are the ticket system, email support, live chat, self-support, social media and integration. Keep in mind that Kayako offers them as a complete package with no...
Source: helpsumo.com

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing HelpSumo and Salesforce Service Cloud, you can also consider the following products

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gorgias - Gorgias is a helpdesk built to provide great support at scale.

Zoho Desk - Industry's first context-aware Helpdesk Software

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