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HelpSmith VS Zendesk Support

Compare HelpSmith VS Zendesk Support and see what are their differences

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HelpSmith logo HelpSmith

HelpSmith is a help authoring tool to create CHM HTML help files, manuals, and PDF documents.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • HelpSmith Landing page
    Landing page //
    2023-07-03
Not present

HelpSmith videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to HelpSmith and Zendesk Support)

HelpSmith

Zendesk Support

Document Management
100 100%
Document Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Document Management System
100 100%
Document Management System
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpSmith and Zendesk Support

HelpSmith Reviews

Best 25 Software Documentation Tools 2023
HelpSmith is a desktop-based documentation authoring tool that allows users to create various types of documentation, including help files, manuals, and knowledge bases.
Source: www.uphint.com

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing HelpSmith and Zendesk Support, you can also consider the following products

Dr.Explain - Dr.Explain software is a help file authoring tool.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe RoboHelp - Adobe RoboHelp empowers organizations to deliver engaging help and policy content across mobile devices, formats, and platforms.

Zoho Desk - Industry's first context-aware Helpdesk Software

MadCap Flare - Documentation for Any Audience, Language or Format

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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