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HelpScout VS Talkwalker

Compare HelpScout VS Talkwalker and see what are their differences

Walls.io
Walls.io is an all-in-one social wall solution that allows you to collect, curate, and display content in an easy-to-customize feed. You can collect content from multiple social media platforms or let your audience post content directly on your wall. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Talkwalker logo Talkwalker

Talkwalker Consumer Intelligence Platform: built for speed of insight, ease of use, and data democratization
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Talkwalker Landing page
    Landing page //
    2023-08-24

Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers.

Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights

Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights.

Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Talkwalker

Website
talkwalker.com
Pricing URL
Official Talkwalker Pricing
$ Details
-
Release Date
2009 March
Startup details
Country
Luxembourg
State
Luxembourg
City
Luxembourg
Founder(s)
Christophe Folschette
Employees
100 - 249
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Talkwalker videos

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Social Listening: An Overview of Talkwalker

More videos:

  • Review - Talkwalker: A Social Listening Platform
  • Review - Talkwalker: social media monitoring and analytics tool.

Category Popularity

0-100% (relative to HelpScout and Talkwalker)

HelpScout

Talkwalker

Customer Support
100 100%
Customer Support
0% 0
Social Media Marketing
0 0%
Social Media Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Reputation Management
0 0%
Reputation Management
100% 100

User comments

Share your experience with using HelpScout and Talkwalker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Talkwalker

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Talkwalker Reviews

Which tools help you to Measure the Success of your Website
TalkWalker: It is a cloud-based social media analytics tool that helps in team communications, channel management, content analysis, automated alerts, data intelligence, engagement tracking, and brand management.
Source: qpe.co.in
The Complete List of Video Marketing Tools (Updated for 2022)
Talkwalker is a social media listening tool for digital agencies. With its video recognition features, it offers the ability to monitor your video marketing– this way, you’ll be notified whenever your logo appears in a YouTube video. This tool also collects the latest mentions of your brand and offers detailed analytics on your social media presence. This is an excellent...
Source: breadnbeyond.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Talkwalker mentions (0)

We have not tracked any mentions of Talkwalker yet. Tracking of Talkwalker recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Talkwalker, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BrandWatch - The best social monitoring tool

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

mention - Media monitoring made easy with Mention. Create alerts on your name, brand, competitors and be informed in real-time of any mention on the web and social networks

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