Software Alternatives, Accelerators & Startups

HelpScout VS Scrivener

Compare HelpScout VS Scrivener and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Scrivener logo Scrivener

Scrivener is a content-generation tool for composing and structuring documents.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Scrivener Landing page
    Landing page //
    2021-10-16

FROM LITERATURE & LATTE WEBSITE: Scrivener is the go-to app for writers of all kinds, used every day by best-selling novelists, screenwriters, non-fiction writers, students, academics, lawyers, journalists, translators and more. Tailor-made for long writing projects, Scrivener banishes page fright by allowing you to compose your text in any order, in sections as large or small as you like. Got a great idea but don't know where it fits? Write when inspiration strikes and find its place later. Grow your manuscript organically, idea by idea. In Scrivener, everything you write is integrated into an easy-to-use project outline. So working with an overview of your manuscript is only ever a click away, and turning Chapter Four into Chapter One is as simple as drag and drop. Need to refer to research? In Scrivener, your background material is always at hand, and you can open it right next to your work. Write a description based on a photograph. Transcribe an interview. Take notes about a PDF file or web page. Or check for consistency by referencing an earlier chapter alongside the one in progress. Once you're ready to share your work with the world, compile everything into a single document for printing, self-publishing, or exporting to popular formats such as Word, PDF, Final Draft or plain text. You can even share using different formatting, so that you can write in your favorite font and still satisfy those submission guidelines.

HelpScout videos

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Scrivener videos

Scrivener vs Word: Review of What Scrivener Can Do For You

More videos:

  • Review - Ultimate Scrivener 3 Review
  • Review - Why I Think Scrivener is For Everyone (and why I like it so much)

Category Popularity

0-100% (relative to HelpScout and Scrivener)
Customer Support
100 100%
0% 0
Writing Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Markdown Editor
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Scrivener

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Scrivener Reviews

11 Best Scrivener Alternatives
The app’s interface looks similar to Scrivener, but you get a different experience based on your level and interests. Scrivener’s learning curve is designed for intermediate or higher levels of writers, but Ulysses makes it easier by offering tutorials along with its features.
7 Best Scrivener Alternatives
This writing tool is a Scrivener alternative that is similar to a Scrivener. The appearance of the user interface is identical to Scrivener but a little bit more modern.
5 Free Scrivener Alternatives to Manage Writing Projects
Ask most experts what the best novel writing software is, and they’ll usually tell you Scrivener. It’s also a popular tool for organizing research for most writing projects, although it’s not free. While they’re not always as robust, free Scrivener alternatives help you accomplish similar results without any fees. For students, full-time writers, and even freelancers, these...
9 Scrivener Alternative Tools: Overview, Pros, And Cons
No direct import from Scrivener: Ulysses doesn’t handle Scrivener files, at least not directly. You have to export your content as MultiMarkdown files in Scrivener first, click Save, and drag the .mmd file into Ulysses’ library.
17 Top Evernote Alternatives for Note-Taking for 2019
If your notes have anything to do with any type of writing: outlines, notes on drafts, brain dumps on story ideas, blog posts, scripts, essays, anything like that—you should migrate all of it to Scrivener.

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Scrivener mentions (0)

We have not tracked any mentions of Scrivener yet. Tracking of Scrivener recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Scrivener, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Manuskript - Open-source tool for writers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iA Writer - Minimal Design, Maximum Focus

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

yWriter - Free writing software designed by the author of the Hal Spacejock and Hal Junior series. yWriter6 helps you write a book by organising chapters, scenes, characters and locations in an easy-to-use interface.