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HelpScout VS Pipefy

Compare HelpScout VS Pipefy and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Pipefy logo Pipefy

Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Pipefy Landing page
    Landing page //
    2023-05-09

Pipefy is a workflow management software that makes business processes such as purchasing, onboarding, and recruiting hassle-free. By empowering non-technical workers to create and automate workflows without IT support, Pipefy enhances speed and delivers higher quality outcomes

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Pipefy

Website
pipefy.com
Pricing URL
Official Pipefy Pricing
$ Details
freemium $22.0 / Monthly (user/month)
Platforms
Google Chrome Internet Explorer Windows Browser Web Android iOS Linux Mac OSX Chrome OS
Release Date
2016 March
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Alessio Alionco
Employees
250 - 499
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Pipefy videos

+ Add

How to Optimize Company Processes with Pipefy (you might not need a CRM)

More videos:

Category Popularity

0-100% (relative to HelpScout and Pipefy)

HelpScout

Pipefy

Help Desk
100 100%
Help Desk
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using HelpScout and Pipefy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Pipefy

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Pipefy Reviews

Top Workflow Management Systems on the Market
Your team members see their work in the My Work section, where they find all the cards currently assigned to them. They also see some extra information there, like the pipe and phase of each card. Some of this information may not always be relevant, but Pipefy follows the philosophy that it’s better to have something and not need it than to need it.
Source: www.pneumatic.app
11 Business Process Management (BPM) Software for SMBs
Pipefy produces automatic reports based on active work. Since your operations change daily, It helps you adjust your processes according to the changes. Forget about loading the output manually to the back-office system; just describe the whole process from beginning to the end, and Pipefy will do the rest and transform the way you work.
Source: geekflare.com
Pipefy Review — How Good Is It In 2023?
Pipefy’s unique feature is databases — it lets you store information relevant to your processes inside Pipefy without having to rely on any external storage solutions. You can then reuse this information in other pipes. This can be very convenient.
Source: www.pneumatic.app

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Pipefy mentions (0)

We have not tracked any mentions of Pipefy yet. Tracking of Pipefy recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Pipefy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

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