Software Alternatives, Accelerators & Startups

HelpScout VS Olvy

Compare HelpScout VS Olvy and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Olvy logo Olvy

Announce new features with beautiful and effective in-app widgets and standalone pages with our powerful release note tool, and see your release feedback turn into insights.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Olvy Landing page
    Landing page //
    2023-08-30

With Olvy's powerful release note tool, announce new features with beautiful and effective in-app widgets and standalone pages, and see your release feedback turn into insights.

Some of the main features of Olvy are listed below:

In-App Widget - Install directly in-app. Personalize to match your UI. No code required. Get your users’ attention by magically engaging your visitors with eye-catching in-app notification widgets.

Standalone Page - Public product changelog with custom domain and SEO All your releases in one place! Make it easy for your users to browse your past feature updates at their own leisure by hosting them on a dedicated site.

User Feedback - Sentiment Analysis on your user comments See what your users really think about your latest updates with feedback from reactions and comments on releases. You can analyze the results of your releases with Olvy's unique sentiment analysis feature, where you can get a quick understanding of whether the user feedback is positive or negative.

Olvy Dashboard - Forge the path ahead by understanding how your features are performing A powerful dashboard that completes the journey of your feature that starts from the release and ends at the analysis of how it performed, powered by our unique sentiment analysis technology.

With countless other wonderful things in the shop, you make your product team’s life easier with Olvy.

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

Olvy

Website
olvy.co
$ Details
freemium
Platforms
Web
Release Date
2021 February

HelpScout features and specs

No features have been listed yet.

Olvy features and specs

  • Changelog: Yes
  • Feedback: Yes
  • Comments: Yes
  • Slack Integrations: Yes
  • Widget Personalization: Yes
  • Custom Domains: Yes
  • Dashboards: Yes
  • Analytics: Yes
  • Google Analytics Integration: Yes
  • SEO Optimized Content: Yes
  • Team Collaboration: Yes
  • Sentiment analysis: Yes
  • API: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Olvy videos

Introducing Olvy | A powerful release note tool

More videos:

  • Demo - Get started with Olvy | Product Demo
  • Tutorial - How to install Olvy on your website or app

Category Popularity

0-100% (relative to HelpScout and Olvy)
Customer Support
100 100%
0% 0
Product Changelog
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Feedback
0 0%
100% 100

User comments

Share your experience with using HelpScout and Olvy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Olvy

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Olvy Reviews

We have no reviews of Olvy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Olvy should be more popular than HelpScout. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Olvy mentions (4)

What are some alternatives?

When comparing HelpScout and Olvy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Changelogfy - Changelogfy is an all-in-one platform to collect, organize and manage customer and teammates feedback, prioritize and build a product roadmap, and announce product updates.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Changefeed - A beautiful changelog for your product in seconds

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AnnounceKit - Announce product updates like a boss 😎